User Access & Provisioning Technician

We excited to announce we are expanding and looking to grow our team with a new User Access & Provisioning Technician for our Build Room !

Position Summary

The primary responsibilities for this position would be to build client laptops to include application installation. Additional responsibilities would be to add/remove client users from Active Directory and Office 365, internal Centre break-fix issues, and setting up internal and client shipments.

To be considered for the role, all applicants must complete the following assessment:

Essential Duties and Responsibilities

• Problem management and escalation of issues in a timely manner
• Prioritization of tasks and meeting of deadlines, excellent time management skills
• Excellent troubleshooting and assessment skills
• Excellent written/verbal communication skills
• Must be a team player with outstanding customer service skills
• Entry of timesheets, expense reports, and documentation on or before the deadline
• Keep up to date on market trends, theory, and new ways of doing things; embrace change
• Update client documentation
• Present progress reports to immediate supervisor and or Project Manager (if so assigned)
• Help turn business problems into technical solutions
• Manage deployment of equipment in compliance with established technology policies.
• Participate in after-hours on-call schedule serving as the initial level of escalation for compute, storage, backup, automation, and virtualization issues.

Education/Experience/Certifications

• 0 - 2 years experience in IT-related study or field.
• 0 - 2 years of Field Experience
• Must possess basic knowledge and experience with:
• Windows 10 & 11
• Microsoft Office suite
• Microsoft Office 365 and Autopilot
• Microsoft Windows Administration tools (AD Users and Computers)
• Understanding of basic network concepts
• Understanding of application, desktop, and server virtualization
• Understanding of Desktop Deployment / Imaging
• Bachelor’s Degree a plus

Desired Experience/ Certifications

• Certifications
• CompTIA A+ Certification a plus
• Windows Server 2012/2008/2016
• Microsoft Office 365 Admin portal
• Understanding of File Permissions (NTFS & Sharing)

Work Environment and Physical Demands

• Work primarily in a climate-controlled environment with minimal safety/health hazard potential.
• Occasional lifting (up to 50 pounds and occasionally lift and/or move up to 50 pounds) may be required
• Reasonable accommodations can be made to enable individuals with disabilities/injuries to perform the essential functions of this role.
• The noise level in the work environment is moderate.