Banquet Houseperson (On-call)

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Job summary -

Responsible for setting up and breaking down banquet rooms per guest request.

Essential Duties and Responsibilities – (Key Activities)

The following are specific responsibilities and contributions critical to the successful performance of the position:

• Maintain complete knowledge of and comply with all departmental policies, service procedures and standards.

• Ensure that standards are maintained at a superior level on a daily basis.

• Set up meeting and banquet rooms following written instructions.

• Transport all required equipment, including but not limited to tables, chairs, vases, glassware and flatware, between kitchen or storage area and appropriate meeting and banquet room.

• Be present at meeting and banquet rooms before and during breaks of meetings or parties to provide any requested service.

• Break down meeting and banquet rooms at end of function.

• Transport all supplies, including, but not limited to tables, chairs, or glassware to appropriate storage or cleaning facility at end of function.

• Ensure all rooms are cleaned following hotel standards and procedures.

• Maintain safety and cleanliness of work station. Ensure work area meets standards set at completion of shift.

• Inspect all equipment. Report any problems to appropriate personnel. Follow up to ensure correction of problem.

• Interact with supervisors, guests and co-workers in a helpful and courteous manner.

• Comply with supervisor's directions to ensure guest and staff satisfaction.

• Attend to guests' requests or complaints when possible and appropriate; when inappropriate inform supervisor or appropriate person of request and follow up to ensure it was resolved.

• Apply principles of rational thinking to solve practical problems and deal with a variety of concrete variables in situations where only limited standardization exists.

• Interpret and comply with a variety of instructions furnished in written, oral, diagrammatic or schedule form.

This list of essential functions is not exhaustive and may be supplemented as necessary.

Other Standard Responsibilities -

Experience -

• One to two years banquets or other type of room set up experience in first class food service establishment.

General Skills

• Must be able to perform job functions with attention to detail, speed and accuracy; prioritize, organize and follow-up; be a clear thinker, remaining calm and resolving problems using good judgment; follow directions thoroughly; understand a guest’s service needs; work cohesively with co-workers as part of a team; work with minimal supervision; maintain confidentiality of guest information and pertinent hotel data.

Technical Skills

• Knowledge and ability to set up and break down meeting and banquet rooms

• Knowledge of and ability to maintain state and federal health code standards

• Functional ability to communicate verbally and in writing

• Ability to add and subtract two digit numbers

• Ability to perform mathematical operations with units of measure including, but, not limited to feet, inches, cups, pounds and ounces

• Ability to understand and comply with safety precautions in use of chemicals; ability to maintain good relations with staff and guests; ability to follow verbal and written instructions

• Ability to converse calmly with irate guests and superiors in sometimes intense emotional situations

• Ability to walk, stand, lift, reach, pull, push, crouch, kneel, bend, stoop, twist, turn and grasp

Education or Certification

• Technical certificate in a related computer/technology area.

Language

Required to speak, read and write English, with fluency in other languages preferred.

Physical Requirements

Must be able to endure various physical movements throughout the work areas, reach up and down, remain stationary at times throughout work periods, lift up to 50 pounds, carry trays and lift tables up to 50 lbs., several times a day, and satisfactorily communicate with guests and co-workers to their understanding.

Others –

• While this is intended to be an accurate reflection of the duties involved in this position, the company reserves the right to add, remove or alter duties when business need dictates.