Call Center Sales Rep (Bilingual Spanish)
- Actively and consistently support all efforts to simplify and enhance the customer experience.
- Establish and maintain a high level of customer satisfaction, professionalism and courtesy during all sales transactions.
- Consistently meet or exceed weekly and monthly sales activity goals by utilizing sound telephone based selling techniques.
- Respond to inbound sales calls promptly and efficiently, as outlined by the required call handling metrics, to include productive time, schedule adherence, handle time, after call work, etc.
- Effectively and efficiently sell products and services to prospective customers and maximize additional revenue from existing customers by selling incremental products and services through use of recommended sales techniques. Identify and maximize upselling and cross selling sales opportunities.
- Ability to learn and master order processing billing system regarding all aspects of sales order entry, order inquiries, and other tools and functions as they relate to the inbound sales function.
- Have a full understanding of and consistently demonstrate proficiency at explaining all products and services to existing and prospective customers.
- Acquire and demonstrate thorough knowledge of competitors' pricing, packaging and products in an effort to discuss side by side comparisons of Charter's and competitors' products and services.
- Promote and communicate current marketing campaigns and promotions.
- Work with other departments, as necessary, to resolve customer issues.
- Perform other duties as required by supervisor
- Ability to read, write, speak and understand English
- Ability to communicate with customers and colleagues in a clear, straight forward and professional manner
- Ability to apply appropriate sales techniques and demonstrate sustained achievement of stated sales goals
- Demonstrated computer and consumer electronics skills
- Ability to use personal computer and appropriate software applications to include billing system
- and other role-related tools
- Effective verbal and written communication skills
- Effective organizational skills
- Ability to prioritize and organize effectively
- Ability to show judgment and initiative and to accomplish job duties
- Demonstrated working knowledge of cable communications products and services to include video (TV), data (internet) and voice (telephone)
- Ability to perform job at workstation for prolonged periods of time
- Ability to work variable hours; may include weekends, holidays, and split days off
- Bilingual Spanish Required
Recommended Jobs
Software Test Engineer
Test Engineers are responsible for designing and implementing tests to ensure the product functions to meet high-quality standards via developing test plans, peer reviewing code, observing current …
Canvasser
About Us: Aspen Fiber Networks is a leading provider of fiberoptic internet, IPTV, and home security services. Our mission is to deliver high-quality, reliable solutions that enhance the way peopl…
Production Helper
JOB DESCRIPTION JOB DUTIES: Apply stencils, paint and stamps to drill pipe in accordance with standard operating procedures Maintain a clean work area Perform all duties in a safe …
Demolition Equipment Operator
D.H. Griffin Wrecking Co., Inc. is a nationally recognized leader in demolition and environmental services, known for its unwavering commitment to safety, quality, and innovation. We are seeking a Tr…
Licensed Practical Nurse
This position provides direct patient care under the supervision of an RN on an outpatient basis for infants, toddlers, preschoolers, school age, adolescents, with both medical and surgical, orthopedi…
Remote Licensed Insurance Sales
Successful State Farm Agent is seeking a qualified professional to join their winning team for the role of a remote Licensed Insurance Sales Professional. We seek an licensed energetic professional i…
shift supervisor
Starbucks, a leader in global coffee and coffeehouse culture, is seeking a committed and enthusiastic Shift Supervisor to join our vibrant team. With a tradition of nurturing community and providing t…
Registered Nurse (POSITIONS AVAILABLE IN HOUSTON, TEXAS AND SURROUNDING AREAS)
Job Summary: Tri-FLEXSI Home Health Care, Inc. is seeking a highly motivated and compassionate individual to join our team as a Registered Nurse (RN). This is a contractor healthcare/medical positio…
NURSE PRACTITIONER (DNP) SAN ANTONIO TX 78258
NURSE PRACTITIONER (DNP) SAN ANTONIO, TX 78258 Snelling Staffing is hiring a compassionate and experienced Nurse Practitioner (DNP) for a respected specialty clinic located in the Stone Oak area…
Personal Injury Attorney
Pay: $120,000.00 - $175,000.00 per year Why This Is a Great Opportunity Founding-level role helping launch and define a new Texas operation Rare chance to build SOPs, workflows, and systems f…