Customer Relations - Customer Service Specialist

Under general supervision and procedural control, the Customer Service Specialist performs responsible administrative, clerical work to include entering information into computer, using keyboard, preparing correspondence and other documents, copying, proofreading, maintaining electronic and manual file systems, answering phones, providing customer service, operating office equipment and assisting with clerical and administrative functions. The employee works with many different records or forms, receives and prepares information for further processing or record keeping and performs specialized departmental functions and customer service. The employee may provide limited administrative assistance to supervisor on some routine duties as assigned. Job requires prompt, accurate performance of routine clerical, typing and data entry duties. The employee must be able to work well under stress and be able to handle various tasks despite numerous interruptions. Courtesy, tact and diplomacy are required in daily contact with the public and staff.

About the Organization: McAllen is one of the fastest growing cities in America with a population alone close to 148,000. Known for its tropical breezes, mild winter weather, brightly colored birds, and low cost of living, McAllen offers world-class nature tourism, outstanding arts and entertainment opportunities, great sporting and outdoor activities, enchanting cultural diversity and a lively spirit. It is the home to an international airport, world birding center, symphony orchestra, performing arts center, twenty-five parks and year-round family-friendly events. It is driven by its Mission of consistently providing high quality services and quality of life to all who live, work and visit the City of McAllen and three core values: Integrity, Accountability, and Commitment. It is devoted to truth and honesty, providing courteous, open and responsible public service, and dedicated to responsiveness and excellence.

About the Benefits: The City provides an excellent array of benefits including but not limited to retirement (2:1 matching), health/dental/vision insurance, paid vacation, sick and medical leave, funeral leave, paid holidays, tuition reimbursement, life insurance and longevity pay.