Strategic Account Manager (United States)

LumApps is now more than just an Employee Experience Platform — it is an AI-powered Employee Hub that supports companies in their digital transformation of communication, collaboration, and engagement with their customers, partners, and above all their employees.

Our platform is a proven leader in this dynamic market with a truly unique vision and product. It has been deployed by Fortune 500 clients around the world and is delivering meaningful business benefits. LumApps is identified as a leader in Gartner's Magic Quadrant for Intranet Packaged Solutions as well as in Intranets Forrester Wave, and regularly selected for the French Tech Next40/120 program.

✨ In 2025, LumApps strengthened its leadership position by partnering with Beekeeper , a pioneer in frontline employee experience solutions. This strategic collaboration expands our reach and impact across all types of workers — from HQ to the frontline.

Our mission: To make people feel that they belong and have a purpose.

To create an environment where all employees are engaged and work together towards the same goal. Over 700 leading companies trust our solution to:

🎯 Improve the productivity of their teams with our AI-powered Collaborative Experience Platform integrated with both Google and Microsoft collaborative suites,

🎯 Transform employees into real ambassadors of their company,

🎯 Make employees more efficient and better connected to their peers and relevant information, regardless of their location, with the tools and information they need at their fingertips,

🎯 Help companies reduce turnover, accelerate employee onboarding, better collaborate and share knowledge, and even improve their customer experiences.

With a team of over 600 Lumies spread across 11 offices (Lyon, Paris, Lille, Sophia Antipolis, London, Barcelona, Hamburg, Austin, Tokyo, Zurich, Krakow), we support large enterprises all around the world. Over the past year, we have been driving an ambitious phase in our journey under the impulse of our new shareholder Bridgepoint, aimed at propelling us to become the clear leader in our market and shine worldwide in our industry. We are looking for individuals who are excited to actively participate in this transformation.

If these core values sound like you: "be bold, do amazing things" , "say what you mean, do what you say" , "one team, same mission" , "always be evolving" : apply now!

*Team*

LumApps is seeking a Strategic Account Manager to join our US team. Preferred locations include Austin, Atlanta, Chicago, New York, or San Francisco.

In this strategic role, you will be responsible for managing a dedicated book of existing customer accounts, with the core objective of securing renewals and driving significant business growth (upsells and cross-sells) . This position is ideal for a motivated, consultative seller who thrives on detailed account planning and is eager to make a substantial financial impact.

*Missions*

• Drive Account Strategy: Develop and execute comprehensive account plans to prospect, nurture, renew, and close new business across your North America-based customer portfolio.

• Manage Strategic Deals: Demonstrate the ability to own and drive the full sales process for high-value strategic deals, focusing on opportunities in the 6-to-7 figure range, including negotiating with procurement teams to drive mutually beneficial contracts.

• Cultivate Executive Relationships: Build and sustain strong relationships with key stakeholders, including core operational teams and the C-suite, to ensure deep alignment with customer business goals.

• Lead Cross-Functional Collaboration: Effectively engage internal LumApps resources—including executive leadership, solutions consultants, professional services, and product managers—at the appropriate stages to advance complex opportunities.

• Ensure Customer Success: Partner closely with the Customer Success team to monitor customer satisfaction and drive technical, user, and business adoption within your assigned accounts.

• Develop Partner Ecosystem: Build and strengthen relationships with strategic partners actively engaged in your existing accounts.

• Support Marketing Initiatives: Participate in customer marketing events to engage your accounts and help cultivate regional user groups.

* Skills *

• Experience: 5-10 years of proven success in B2B SaaS solution selling, specifically focused on nurturing and uncovering new business opportunities within existing customer accounts.

• Quota Achievement: Demonstrated ability to meet and exceed a $1 million sales quota by creating and driving client-centered strategies.

• Sales Acumen: Proficient understanding and application of structured sales methodologies, such as MEDDPICC .

• Enterprise Support: Proven ability to manage and operate at a strategic level with large, complex enterprise customers.

• Pipeline Management: Strong capacity for creating, managing, and accurately forecasting pipeline and opportunity status within Salesforce.com , including the ability to generate quotes.

• Communication: Exceptional verbal and written communication skills with a strong attention to detail to manage multi-stakeholder projects.

• Financial Literacy: Demonstrated knowledge and ability to articulate ROI, value and benefits of a solution to constituents.

• Negotiation Expertise: Proven ability to negotiate multi-year, multi-million dollar contracts that are complex and beneficial to LumApps.

• Industry Preference (A Plus): 2-5 years of experience selling Intranet solutions, corporate portals, or Employee Experience platforms like Workday, ServiceNow, Google Workspace, or Microsoft.

• Adaptable Mindset: Resilient and adaptable in a dynamic enterprise environment.

• Travel: Comfortable with 25-30% annual travel.

• Education: Bachelor's degree required.

💡 Why You’ll Love Working at LumApps

At LumApps, we believe in fostering an environment where every team member feels valued, supported, and empowered to thrive. Here's a glimpse of what we offer:

🏖️ Generous Paid Leave – 25 vacation days (prorated based on hire date), 9 sick days, 10 paid holidays, plus 2 floating holidays

🏥 Health Insurance – United Healthcare, 100% employer-paid benefits from day 1

💰 401k Retirement Plan – We match 100% of your contribution up to 4%

👶 Family-Friendly Policy – Inclusive maternity & paternity leave

🎉 Team Celebrations & Seasonal Events – Because culture matters

💻 Equipment of Your Choice – Set up your workspace your way

We aim to celebrate diversity and are committed to creating an inclusive environment for all employees. We encourage applications from candidates of all backgrounds, identities, and experiences.