Senior Learning Specialist, Chase Travel

Job Description

Join a dynamic team where your passion for learning and development helps shape the future of travel professionals. You’ll partner with experts across the business to deliver training that drives consistent, high-quality performance.

As a Senior Training Specialist in Chase Travel’s Learning & Development Team , you facilitate instructor-led training that supports business goals and builds capability across the advisor population. You create an inclusive learning environment, adapt to different learning styles, and monitor progress to ensure strong outcomes. You collaborate closely with leaders and subject matter experts to continuously improve the training experience.

Job responsibilities

• Facilitate instructor-led training sessions using adult learning principles and strong classroom management
• Create an active, inclusive, and engaging learning environment that supports learner success
• Coach learners during onboarding and recurring training, providing timely, actionable developmental feedback
• Reinforce performance expectations and document coaching aligned to defined metrics
• Administer written and online knowledge checks and report learner performance trends
• Partner with leaders to ensure learners receive consistent coaching throughout their training program
• Collaborate with subject matter experts to align training content to business objectives
• Build relationships with internal partners to identify workflow changes and training impacts
• Manage new hire training processes in alignment with firm policies and procedures
• Adjust facilitation approach to meet diverse learning needs while monitoring progress
• Support additional training-related work within the scope of the role as needed

Required qualifications, capabilities, and skills

• Bachelor’s degree in learning and development, education, or a related field and 2 years of learning and development experience, or 5 years of equivalent training/facilitation experience
• Proven instructor-led facilitation skills, including effective instruction and classroom management
• Strong verbal and written communication skills, including confident public speaking
• Demonstrated ability to apply adult learning methodologies and effective coaching techniques
• Strong organization and prioritization skills with the ability to meet deadlines with minimal supervision
• Demonstrated project management experience managing multiple priorities concurrently
• Strong interpersonal skills with the ability to build credibility and partnership across teams
• Proficiency with Microsoft Office (Word, Excel, PowerPoint) and SharePoint
• Working knowledge of travel industry booking tools (Travelport+, Sabre)
• Business acumen and the ability to connect learning outcomes to performance expectations
• Flexibility to travel occasionally, domestically and/or internationally

Preferred qualifications, capabilities, and skills

• Experience in the travel and loyalty marketing industry

About Us

Chase is a leading financial services firm, helping nearly half of America’s households and small businesses achieve their financial goals through a broad range of financial products. Our mission is to create engaged, lifelong relationships and put our customers at the heart of everything we do. We also help small businesses, nonprofits and cities grow, delivering solutions to solve all their financial needs.

We offer a competitive total rewards package including base salary determined based on the role, experience, skill set and location. Those in eligible roles may receive commission-based pay and/or discretionary incentive compensation, paid in the form of cash and/or forfeitable equity, awarded in recognition of individual achievements and contributions. We also offer a range of benefits and programs to meet employee needs, based on eligibility. These benefits include comprehensive health care coverage, on-site health and wellness centers, a retirement savings plan, backup childcare, tuition reimbursement, mental health support, financial coaching and more. Additional details about total compensation and benefits will be provided during the hiring process.

We recognize that our people are our strength and the diverse talents they bring to our global workforce are directly linked to our success. We are an equal opportunity employer and place a high value on diversity and inclusion at our company. We do not discriminate on the basis of any protected attribute, including race, religion, color, national origin, gender, sexual orientation, gender identity, gender expression, age, marital or veteran status, pregnancy or disability, or any other basis protected under applicable law. We also make reasonable accommodations for applicants’ and employees’ religious practices and beliefs, as well as mental health or physical disability needs. Visit our FAQs for more information about requesting an accommodation.

Equal Opportunity Employer/Disability/Veterans

About the Team

Our Consumer & Community Banking division serves our Chase customers through a range of financial services, including personal banking, credit cards, mortgages, auto financing, investment advice, small business loans and payment processing. We’re proud to lead the U.S. in credit card sales and deposit growth and have the most-used digital solutions – all while ranking first in customer satisfaction.

We offer a broad array of credit cards to meet the needs of individuals and small businesses, including Chase-branded and co-branded cards in partnership with well-known companies and organizations. Merchant Services is a leading provider of payment, fraud and data security for companies, capable of authorizing transactions across global currencies.