Host/Hostess

The Host/Hostess serves as the primary point of welcome for all guests, ensuring a warm, professional, and seamless dining experience. This role manages guest flow, seating, and communication between front- and back-of-house teams while maintaining a clean and organized dining environment. The Host/Hostess supports overall service excellence by assisting with guest inquiries, coordinating takeout orders, and contributing to a positive and collaborative team atmosphere within a premier senior living community.

Key Responsibilities

1. Greet guests warmly upon arrival and departure, ensuring a welcoming and professional first impression.
2. Manage seating assignments efficiently to support smooth service and optimal dining room flow.
3. Maintain comprehensive menu knowledge to answer guest questions and support service accuracy.
4. Keep the host stand and dining room organized, clean, and properly stocked throughout service.
5. Communicate effectively with servers, kitchen staff, and leadership to support coordinated service delivery.
6. Answer phone calls, assist with takeout orders, and process requests with accuracy and hospitality.
7. Resolve guest inquiries or concerns promptly in alignment with service standards.
8. Support teammates proactively and contribute to a collaborative, guest-focused environment.

Job Requirements

1. Prior experience in hospitality, restaurant service, or customer-facing roles preferred.
2. Strong customer service and guest-relations skills with a friendly, professional demeanor.
3. Knowledge of POS systems (Toast POS preferred) and ability to handle phone etiquette and food order entry.
4. Ability to multitask effectively in a fast-paced, high-volume service setting.
5. Excellent communication skills and ability to collaborate with front- and back-of-house teams.
6. Working knowledge of food service procedures and basic POS functionality.
7. Ability to stand for long periods and maintain high energy throughout shifts.

Restaura, part of the Phoenix3 Collective portfolio, is a leading hospitality and culinary culture specialized in food and dining management services. Through its dedication to innovation and exceptional service, Restaura is setting new standards for food and dining management services in senior living and active aging communities. Restaura leverages state-of-the-art technology, data analytics, and forward-thinking strategies to craft dining experiences and business solutions tailored to the unique needs of its clients. Restaura combines the latest advancements in nutrition science, culinary artistry, and hospitality to create truly extraordinary experiences. More information about Restaura can be found at Restaura | The Future of Senior Living Dining

Don’t meet ALL the requirements but think you have the ability and determination to have an impact in this role? Let us know! Data shows that diverse candidates may be less likely to apply when they do not think they meet all the job requirements, but very few successful candidates possess all the requested skills and experiences. We are a culture of learners, and we want culture accelerators who are willing to learn and grow. If you think that is you and this role fits with your career aspirations, give it a shot!