Talent Acquisition Operations Lead

Job Description

Job Description

We are PMG

Named Ad Age Best Places to Work for 10 years in a row and Fast Company Best Workplaces for Innovators since 2022, PMG is a global independent marketing services and technology company that seeks to inspire people and brands that anything is possible. Driven by shared success, PMG leverages business strategy and transformation, creative, media, and insights—as well as its proprietary operating system, Alli—to deliver cutting-edge digital solutions and innovative media strategies.

Our team comprises over 900 employees globally, and our work for ambitious brands like Apple, Nike, Sephora, Experian, Therabody, Best Western Hotels & Resorts, Creed Fragrances, BNY, Intuit, CKE Restaurants, Travelex, and Whole Foods spans 85+ countries.

Who You'll Be Working With

Join a collaborative and mission-driven Talent Acquisition team that's passionate about connecting exceptional people with meaningful opportunities at PMG. Working closely with recruiters, hiring managers, People & Culture partners, and candidates, you'll play an essential role in shaping a thoughtful and inclusive hiring experience. You'll have the chance to build strong relationships, support business growth, and contribute to a people-first culture that values every interaction. As a Talent Acquisition Lead, you will support PMG across the Campus/Early Career candidate pipeline, including candidate and requisition data validation, application review, interview scheduling, and background check coordination. This role plays a key part in delivering a thoughtful and efficient hiring experience by ensuring accuracy, responsiveness, and a welcoming approach throughout the recruitment process. You'll also have the opportunity to contribute to learning programs for Campus/Early Career hires, with the benefit of supporting them from the interview process all the way through to joining PMG.

What You Will Do

• Maintain and optimize Talent Acquisition systems, including the ATS, CRM, and scheduling tools, by assisting with troubleshooting, data entry, reporting, and day-to-day operational support.

• Support recruiting data integrity by tracking key metrics, maintaining system hygiene, and helping ensure reporting is accurate, clear, and actionable.

• Enhance the candidate experience by hosting onsite interviews, coordinating logistics, and drafting and refining candidate-facing communications like outreach templates and event invitations.

• Help organize and execute recruiting events by managing timelines, coordinating logistics, liaising with stakeholders, and providing onsite support to ensure a smooth experience.

• Contribute to process improvement efforts by participating in tool testing, documenting updates, assisting with change management, and refining workflows to improve team efficiency.

• Maintain up-to-date internal documentation, including standard operating procedures (SOPs), workflows, and recruiting knowledge bases to ensure clarity and accessibility across the team.

• Leverage AI tools to draft, edit, and polish communications and templates, helping maintain consistency, clarity, and alignment with PMG's brand voice.

• Research new technologies and trends in recruiting operations, sharing insights and opportunities to help the team stay innovative and forward-thinking.

• Coordinate deliverables for recruiting projects, tracking progress, collaborating across teams, escalating risks when necessary, and ensuring on-time delivery.

• Provide flexible support across Talent Acquisition initiatives, stepping in where needed to help the team deliver high-quality, efficient recruiting operations at scale.

What You Will Bring

• 3+ years of experience in Talent Acquisition, Recruiting Coordination, or a related People Operations role

• Experience working with recruiting technologies, including ATS, CRM, and scheduling tools (e.g., Greenhouse, Lever, Gem, Calendly)

• Proficiency with Google Workspace (Docs, Sheets, Slides, Forms, etc.) for communication, reporting, documentation, and collaboration

• Strong writing and editing skills, particularly for candidate-facing communications, templates, and documentation

• Demonstrated experience using AI tools (e.g., ChatGPT, Jasper, Textio) to support content creation or communication tasks

• Excellent organizational skills and ability to manage multiple tasks and deadlines

• Attention to detail and a process mindset, with an interest in continuous improvement

• Collaborative and proactive, with a strong service orientation and comfort working cross-functionally in a fast-paced environment

• A commitment to curiosity and adaptability as a continual learner, staying at the forefront of media innovation while prioritizing client success with a customer-focused mindset that seeks opportunities to deliver meaningful value.

• A dedication to people-focused leadership, fostering collaboration, innovation, and professional growth by leading by example and nurturing strong relationships that empower others to excel.

What We Offer

• Professional Development : Take advantage of our learning and development programs, mentorship opportunities, and career advancement support.

• Generous Time Off : Enjoy generous paid time off and holiday allowances to recharge and spend time with loved ones.

• Parental Leave : We provide paid parental leave to support your family during important life events.

• Retirement & Pension Plans : Plan for your future with competitive retirement or pension programs, including contribution matching.

• Fertility and Family Support : Access fertility benefits for all team members and their spouses.

• Healthcare : Coverage and support for everyday medical expenses and routine care, tailored by geography.

• Pet Insurance : Protect your pet's health and your finances.

• Lifestyle Spending Accounts : Enjoy 100% company-funded accounts to promote healthy habits and well-being.

• Commuter Benefits : Access support for travel and commuting needs, where available.

• Annual Bonus : All employees are eligible for an annual bonus.

• Volunteering Opportunities : Receive 8 give-back hours to volunteer in your local communities.

• AI Enterprise License : Access AI Enterprise accounts and participate in weekly AI training sessions to empower and ensure AI safety.

Benefits vary by country, location, and geography to reflect local laws, norms, and expectations.

What Sets Us Apart

Being part of PMG means joining a company culture that's unmatched in digital. We're dedicated to working hard to serve our employees and clients, delivering value, results, and innovation—which often requires true grit and agility. We believe in taking care of ourselves and each other to continuously improve in every way.

In alignment with our core values to be inclusive and always change for the better, PMG is committed to creating a more diverse and inclusive culture, and we are proud to be an equal opportunity employer. We believe that we only change for the better by bringing diverse perspectives to our company. PMG recruits, employs, trains, compensates, and promotes regardless of race, color, religion, gender, gender identity or expression, sexual orientation, national origin, genetics, disability, age, or veteran status.