Case Manager - Infectious Disease

Job Description

Job Description

Join our growing team of trusted, patient-focused CARES-givers

Are you looking for an opportunity to serve a bigger purpose with a growing organization? Then we have a spot for you with new Infectious Disease team. As the Case Manager working with the Infectious Disease team, you will play a crucial role in delivering integrated services focused on HIV, Hepatitis C, and STI treatment and care. We are looking for a compassionate professional who excels in patient engagement, coordination, and advocacy while maintaining the highest standards of confidentiality and cultural sensitivity.

Here's a sneak peek at what you'll do :

• Establish and maintain compassionate, professional relationships with patients as the primary point of contact via phone and in-person interactions.
• Actively monitor and manage patient care, including tracking active patients, referrals, and those awaiting scheduling.
• Support patients in addressing social determinants of health and connect them to appropriate resources.

Care Integration and Communication

• Work closely with the Care Team in weekly or ad-hoc meetings to ensure patients' needs are addressed promptly.
• Monitor and manage the Infectious Disease queue, scheduling new patients and conducting reminder calls to ensure attendance.
• Facilitate warm hand-offs from external providers (e.g., Texas Health Presbyterian) through phone, fax, or email communication.

Documentation and Reporting

• Maintain comprehensive documentation of all patient encounters and meet reporting requirements per organizational standards.
• Track patient attendance at medical appointments and initiate follow-up procedures for missed appointments as needed.

Community Engagement and Outreach

• Participate in outreach testing efforts to connect patients to care immediately.
• Share educational resources on HIV, Hepatitis C, and STIs with patients, including PrEP education for partners when requested.
• Represent the organization at professional conferences, in-service training, and meetings as directed.

What you need to succeed

To become one of our CARES-givers, you will have excellent patient engagement, strong communication skills and an eye for continuous improvement. You will also have the following:

• Licensed Bachelor or Master of Social Work (LBSW/LMSW).
• BLS certification
• Bilingual candidates fluent in Spanish is a plus
• Strong understanding of social determinants of health and community resources.
• Ability to maintain strict confidentiality in compliance with HIPAA and organizational policies.
• Proficiency in patient tracking and documentation systems (e.g., eClinicalWorks).
• Excellent communication and relationship-building skills with patients and colleagues.
• Comfort and knowledge in discussing PrEP and other sensitive topics with patients and partners.
• Flexibility to work on special projects and occasional weekends as needed.
• Have a servant heart with the desire to make a positive impact

What We Offer

At HHM Health, the health and well-being of our employees matters just as much as that of our patients. We offer free employee coverage for vision, dental, and life insurance; and competitive medical premiums. Additionally, our full-time employees are eligible for the following:

• Health Savings Account
• 403(b) retirement savings plan with dollar-for-dollar matching up to 3% and match 50% of the next 2% (contribute 5% to get 4% matched). 100% vested upon enrollment.
• Generous paid time off plan for full-time employees (includes Sick and Volunteer Days)
• Paid Holidays
• Accidental Death & Dismemberments (ADD) plan
• Short-term & Long-term Disability
• Employee Assistance Programs (EAP)
• HHM CARES Fund (employee emergency relief fund)

We’re battling the Dallas Community’s Healthcare Crisis

At HHM Health, our mission is to provide quality healthcare to all its neighbors with love, compassion, and respect. Our vision is to be the best patient-focused health center providing personalized physical, mental, and spiritual care for every individual. We are led by our CARES Values (Compassion, Advocacy, Respect, Excellence, Servant Heart). Together, our patient care teams are providing quality healthcare to the uninsured and underinsured communities in Dallas and surrounding counties.

To learn more about how we’re making a difference, visit us online at

Equal Opportunity Employer

HHM Health is committed to providing equal employment opportunity to all individuals regardless of their race, color, religion, gender identity and expression, age, sexual orientation, national origin, disability, veteran status, marital status, or any other characteristic protected by federal, state or local law. HHM Health hires and promotes based solely on the qualifications of the individual and the essential functions of the job being filled.

No third-party recruitment agencies please.