Service Titan Dispatcher

Service Titan HVAC Dispatcher

High Performance Home Systems (HPHS)
Houston, Texas

About High Performance Home Systems

High Performance Home Systems is a Houston-based HVAC and insulation company with over 10 years of experience serving homeowners with integrity, innovation, and education. We pride ourselves on being more than a service company—we are a team-driven organization committed to exceeding customer expectations while supporting one another like family.

Position Summary

The Service Titan HVAC Dispatcher/CSR is the voice of the company and a key contributor to operational efficiency and customer satisfaction. This role is responsible for scheduling and dispatching technicians, ensuring accurate job closeout, maintaining clear communication across all stakeholders, and delivering an exceptional customer service experience.

Compensation

• Hourly, Non-Exempt Position
• Pay Range: $24 – $34 per hour, commensurate with experience
• Opportunities for growth and advancement within the company

Required Qualifications

• Minimum 3 years Home Service Dispatching experience (Required)
• Proficiency in ServiceTitan (required)
• Strong customer service and communication skills
• High level of organization and attention to detail
• Ability to multitask in a fast-paced environment
• Professional phone and written communication skills

Preferred Qualifications

• Accounts Receivable (AR) experience
• Prior experience in HVAC, insulation, or home services
• Bilingual in English and Spanish preferred

Key Responsibilities

• Serve as the primary point of contact for customers
• Act as the voice of High Performance Home Systems
• Schedule and dispatch technicians efficiently
• Assign daily job routes based on skill and availability
• Communicate with technicians, supervisors, vendors, clients, and leadership
• Ensure accurate job documentation and closeout in ServiceTitan
• Support billing and AR-related follow-up when applicable
• Resolve scheduling conflicts and customer concerns
• Assist with Accounts Receivables

Core Values Alignment
At High Performance Home Systems, our core values guide how we serve our customers, support our teammates, and show up every day.

• Industry Leader – Sets the standard for excellence and leads by example
• HPHS Family – Values collaboration, accountability, and respect
• Integrity – Honest, dependable, and ethical
• Innovation – Seeks smarter, better ways to work
• Passion – Cares deeply about quality work and customer experience
• Customer Commitment – Dedicated to exceeding expectations
• Consumer Education – Empowers customers through knowledge

High Performance Home Systems is an Equal Opportunity Employer.