System Status Controller

SUMMARY

• Responsible and accountable for the daily implementation of the System Status Plan
• Effectively and professionally provides communications and dispatch services for LifeNet ground and air emergency medical services

DUTIES AND RESPONSIBILITIES

• Utilizes system status management computer system which monitors, updates, and controls the location and movement of units
• Receives incoming emergency and non-emergency calls and promptly ascertains proper levels of response; allocates resources to match dynamic system demands
• Dispatches and maintains radio communications with units
• Monitors and documents response times of units
• Maintain the cleanliness of the dispatch center and work area
• Follows LifeNet guidelines for customer service
• Maintain patient confidentiality
• Investigates and reports all response time exceptions
• Answers requests and dispatches medical support personnel
• Completes and submits daily status reports, including response time exceptions, response time reliability, exception percentages (by zone and for overall system), and unusual incidents
• Monitors system performance and communicates system demands to field while recognizing the needs, capabilities, and limitations of field personnel
• Responsible for complying with all local, state, and federal employment laws and company policies (i.e., Americans with Disability Act, Affirmative Action Plan, etc...)
• Comply with continuing education requirements and maintain all certifications required by LifeNet, Inc.
• Function as public relations representative when dealing with facilities, agencies, etc...
• Responsible for adhering to all company & departmental policies and procedures.
• Perform other related duties as required

MINIMUM QUALIFICATIONS

• High school diploma or GED required
• Current EMT certification & experience desired
• Current Paramedic certification & experience preferred
• Must type minimum of 30 WPM
• Current Driver's License required
• Current BCLS certification required
• EMD certification preferred upon hire, but required within 90 days of employment
• CPR instructor certification preferred
• Knowledge of local geography
• Familiarity with data entry procedures
• Effective written and oral communication skills
• Effective interpersonal skills

STRESS FACTORS

• Occasionally: Hazards, fatigue, boredom
• Frequently: Intense tasks
• Constantly: Repetitive tasks, high pressure, MCI’s, high call volume, life and death situations

PHYSICAL REQUIREMENTS:

• Occasionally: Lifting up to 25 pounds
• Frequently: Walking inside and outside, pushing, pulling, balancing, carrying up to 10 pounds, stooping, twisting, bending, leaning, reaching over shoulder level, upper body flexibility
• Constantly: Hearing/listening, seeing, clear speech, touching, typing, kneeling, sitting, fine hand & finger movement, multiple physical & mental activities performed at the same time

WORK ENVIRONMENT:

• Occasionally: Confined areas, extended day, extreme heat, dirt/dust, works alone, fumes/odors/mists
• Frequently: Extreme cold
• Constantly: Works with and around others, face-to-face and verbal contact with others, shift work, inside, temperature changes, noise, electrical equipment

MENTAL REQUIREMENTS:

• Occasionally: Complex writing
• Frequently: Complex reading, clerical
• Constantly: Simple reading and writing, memorization, analyzing, perception/computation, problem solving, simple math skills, judgment, reasoning, decision making.

EQUIPMENT USED

• Constantly: Maps, pager, telephone recording equipment, digital paging terminal, computer tape drive units, voice recorder tape system, multi-track audio recorder and remote, radio, facsimile, computer/typewriter, computer monitor, keyboard, telephone, calculator, copy machine, stapler, 3 hole punch, switchboard console, television monitor, kitchen appliance, vacuum cleaner, cleaning equipment, security monitors, printers