Collections Specialist
Job Description
Job Description
We are looking for a detail-oriented Collections Specialist to join our team in Westlake, Texas. This is a Contract-to-permanent position ideal for professionals who thrive in fast-paced environments and enjoy problem-solving. As part of our growing organization, you will play a critical role in managing accounts receivable processes and ensuring timely payments from business clients.
Responsibilities:• Analyze customer account statements to identify discrepancies and billing issues.
• Collaborate with clients to resolve payment delays and ensure compliance with payment terms.
• Manage a portfolio of 200–250 business-to-business accounts, providing regular follow-ups and maintaining accurate records.
• Investigate reasons for non-payment and implement effective solutions to address account concerns.
• Track and document account actions, ensuring all resolutions are properly recorded.
• Utilize Microsoft Excel to organize data, format spreadsheets, and apply simple formulas.
• Update and maintain account information within the NetSuite system.
• Work proactively to bring delinquent accounts back on track with payment schedules.
• Handle billing inquiries professionally and provide guidance on resolving issues.
• Create and present reports summarizing account statuses and collection efforts.• Proficiency in accounting software systems and CRM platforms.
• Experience with accounts receivable processes and collection activities.
• Strong skills in analyzing and solving billing discrepancies.
• Basic to intermediate knowledge of Microsoft Excel, including formatting and formulas.
• Ability to manage high volumes of accounts with attention to detail and accuracy.
• Excellent communication skills for addressing billing concerns and collaborating with clients.
• Familiarity with Accurint, ADP Financial Services, or Epic Software is a plus.
• Previous experience in claim administration or billing functions highly desirable.
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