Customer Service Specialist- Customer SVC SYS.- Austin or El Paso

Position Description:

Are you being referred by a ONE Gas employee? If so, reach out to that connection and ask about the employee referral program. They can send you a link to apply directly so they can receive credit!

Job Posting End Date: 04/17/2026

Role Summary:

Applicants must be authorized to work in the United States. ONE Gas does not provide immigration-related sponsorship for this role. This includes direct company sponsorship, entry of ONE Gas as the immigration employer of record on a government form, and any work authorization requiring a written submission or other immigration support from the company (e.g., H1-B, OPT, STEM OPT, CPT, TN, J-1, etc).

What You Will Do

Analyze and maintain integrity of Customer Information System (CIS) and Field Service Systems (FSS).

Monitor system activities and provide user support.

Develop and/or modify CIS/FSS programs including but not limited to:

• Research requests for system modifications

• Read and understand system functional specifications

• Document system testing

• Assess impact of system changes on various departments and locations

• Test programming changes prior to implementation

Setup and maintain Personnel, Agendas, Availability, Work Sequences and Deployment Plans within FSS programs.

Coordinate with service managers and supervisors associated with scheduling/shift changes of employees and make necessary changes to Deployment Plans within FSS programs.

Provide information and/or assistance to CIS and FSS users, training coordinators, and IT employees relative to:

• System problems

• Requests for system changes

• Implementation of new programs

• Training needs

• Batch processing

Develop and/or modify Interface programs including but not limited to:

Field Scheduling System

Paperless field work order system

Compose, prepare, and/or verify information and reports including but not limited to:

• CIS/FSS Reports

• CIS/FSS user manuals

• Training materials

Graphs/charts/timelines on system activities

Regular and reliable attendance is required in performance of job.

Employee may be required to perform additional duties as assigned.

Position Requirements:

What You Will Need

Preferred Bachelor's Degree Business Administration, Computer Information Systems or an equivalent combination of formal education and the following job related experience:

Experience with and thorough knowledge of customer services policies and procedures.

Experience with and thorough knowledge of Field Scheduling Systems.

Demonstrated ability to analyze, identify, and/or resolve CIS/FSS user(s) and/or system problems.

Experience in Structured Query Language (SQL) or similar computer language to access and manage database functions.

Knowledge of application of basic math and algebraic formulas.

Experience in use and function of office equipment including desktop and computer applications.

Demonstrated ability working with Microsoft Office applications.

Experience researching and composing reports, procedures, forms, and correspondence.

Experience developing information and conducting group presentations.

Experience interacting, advising, training and communicating effectively.Experience reading and interpreting manuals, governmental rules and regulations, specifications, reports, and correspondence.

Demonstrated ability to read and write fluently in English

Minimum Applicable driver's license.

Requires periodic travel to other company facilities for user support.

Able to operate office tools and equipment as required.

Communicate and/or exchange information; conduct oral presentations.

Visual abilities sufficient to perform job duties.

Diversity at ONE Gas

Inclusion & Diversity is so important to us that we made it one of our core values, values that guide and direct our actions as we go about our daily business. We know that every employee makes a difference and contributes to our success through their unique talents and abilities. We also acknowledge that we can accomplish great things by listening and learning from each other.

ONE Gas has great benefits! Here are just a few:

• Medical/Dental/Vision packages that fit your family's needs.

• Paid Time Off

• 401K that is 100% matched up to 6%.

• Profit Sharing Plan

• Paid Parental Leave

• Basic and Optional Employee Term Life Insurance

• Education Assistance and Tuition Reimbursement

The job description is not intended to be a complete list of all responsibilities, duties, or skills required for the job and is subject to review and change at any time, with or without notice, in accordance with the needs of One Gas. Where positions are covered by a collective bargaining unit agreement, the terms and conditions of the agreement will apply.


ONE Gas, Inc., and its divisions will provide equal employment opportunity for qualified persons without regard to sex, race, religion, color, national origin, ethnicity, age, sexual orientation, gender identity or expression, disability, military status or genetic information.