Security Technical Admin - Level 2 Support - NOT Cybersecurity

Job Description

Job Description

Overview :

Looking for an experienced Security Support Technician with strong computer and networking skills. Candidates will be responsible advanced support of primarily IP based security systems in commercial and industrial environments.

Please note, this is not Cyber Security position!!!

Handling technical phone calls from data centers globally.

Providing remote support and troubleshooting problems.

Utilize ServiceNOW for ticket tracking, incident management, and workflow updates.

Document and report on major incidents with precision and clarity.

Leverage SQL and SQL management tools for data analysis and system queries.

Training new team members.

Escalation on-call is required.

Installation and support of software at all remote locations.

Technicians are expected to maintain a clean and professional appearance. Looking for self-motivated individuals, who can interact with customers to address concerns and problems.

Required Skills :

1. Knowledge of Physical Security Software

2. Experience managing data entry, configuration, and reporting within security platforms.

3. Strong verbal and written communication skills

4. Analyze and resolve complex technical issues using strong problem-solving techniques.

Job Requirements :

1. No criminal history – must agree/pass background check.

2. Routine drug testing – zero tolerance.

3. Excellent documentation and communication skills.

4. Flexible work schedule is required.

5. 3+ years of experience in IT operations, with proficiency in enterprise security software

6. Willingness to participate in an on-call rotation.

AVS Technology is a leading security integrator specializing in advanced technology solutions for secure and seamless environments. Our mission is to deliver excellence in design, installation, and maintenance of security systems for a diverse range of clients. We are seeking a dedicated and detail-oriented Operations Administrator to join our team and support our growing operations.

Company Description

AVS Technology is a leading security integrator specializing in advanced technology solutions for secure and seamless environments. Our mission is to deliver excellence in design, installation, and maintenance of security systems for a diverse range of clients. We are seeking a dedicated and detail-oriented Operations Administrator to join our team and support our growing operations.