Customer Service Intake Specialist

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FirstFitness Nutrition (FFN), Frisco, Texas, is looking to hire full-time Customer Service Representative with a “friendly voice” to join our Team!

We are looking for someone who is excited and loves to make people smile! At FFN, you are not just a part of our Team, we treat you like you are family and want you to succeed in every area of your life. We are a growing company with room for advancement.

This Customer Service Representative/Customer Support Specialist position starts at $18/hr plus. Plus, an opportunity for a pay increase within the initial first 90-days! There are many exciting benefits and perks to working with us.

Our amazing benefits and perks include:

· Medical & dental insurance

· Optional supplemental life insurance

· Paid time off (PTO)- Vacation & Sick Time

· FirstFitness Nutrition products with an employee discount

About FirstFitness Nutrition

We are a multimillion-dollar health and wellness company founded in 1989 and headquartered in Frisco, Texas.

FirstFitness Nutrition has been providing powerful nutritional supplements, recommended by doctors, to millions of people, who want to improve their health, lose weight, and achieve their specific wellness goals.

Our Direct Sales business model enables people from all walks of life to promote the FirstFitness Nutrition brand by using, referring, and sharing our products while earning income and exciting rewards.

· Answer inbound telephone calls and speak with Customers and Team Members to take their orders, answer questions, and resolve inquiries with accuracy, efficiency, and quality.

· Communicate effectively and clearly, with a kind, friendly voice with Customers and Team Members. Excellent oral and written communication skills.

· Assist at local and national FFN events.

· Participate in communicating promotions and campaigns to the field, including over the telephone and online.

· Gather accurate contact information and perform accurate data entry necessary.

· Light filing and clerical work will be required.

QUALIFICATIONS FOR A CUSTOMER SERVICE REPRESENTATIVE

· Proficiency with Outlook, Microsoft Word, Excel, Google Docs, Sheets, Drive, and Chat

· Customer service/support experience

· Strong phone contact handling skills and active listening

· Customer orientation and ability to adapt/respond to different types of characters

· Excellent communication and presentation skills

· Ability to multi-task, prioritize, and manage time effectively

· High school degree

· Reliable

· Did we mention amazing customer service skills?

Are you highly motivated and interested in building a career with a growing company?

Do you have a positive, can-do attitude?

Are you flexible?

Can you prioritize multiple tasks effectively?

Do you have excellent follow-through?

Are you reliable?

Do you have excellent interpersonal skills and the ability to resolve conflicts appropriately?

Are you analytical and able to make sound decisions?

If so, you might just be perfect for this Customer Service Representative position.

DO YOU WANT TO JOIN OUR TEAM?

We would love to meet you! Please send us your resume!

40 Hours Full-Time

FFN Hours: Monday - Friday from 8 am to 5 pm.

Job Type: Full-time

Pay: From $18.00 per hour

Benefits:

• Dental insurance
• Health insurance
• Paid time off

Experience level:

• 2 years

Shift:

• 8 hour shift
• Day shift

Weekly day range:

• Monday to Friday

Work setting:

• In-person

Education:

• High school or equivalent (Preferred)

Work Location: In person