Lead Apple Field Engineer

Job Description

Job Description

MacPlus is looking for a Lead Apple Field Engineer to become the primary onsite technical resource for our clients throughout the Austin area.

This isn’t a typical field technician role.

We’re looking for someone who genuinely enjoys working with Apple technology, loves solving technical problems, and can build lasting relationships with clients. You’ll own onsite projects, troubleshoot complex issues, and help shape the future of our field engineering team as MacPlus continues to grow.

While this role is primarily client-facing, you’ll also work closely with our remote support team and occasionally jump into the support queue when additional technical expertise is needed.

If you’re the type of person who naturally becomes “the Mac expert” wherever you work, we’d love to talk.

What You’ll Do

• Serve as the primary onsite engineer for MacPlus clients throughout the Austin area.
• Install, configure, and support Apple devices in both residential and business environments.
• Design, deploy, and troubleshoot UniFi networking equipment.
• Configure Apple Business Manager and Apple device management solutions.
• Support Google Workspace environments.
• Install and support Zoom Rooms, conference room AV systems, Apple TVs, and related technology.
• Work directly with clients to solve technical challenges while delivering exceptional customer service.
• Assist our remote support team with higher-level macOS troubleshooting when needed.
• Document client environments and continually improve internal documentation and processes.
• Help establish standards and mentor future field engineers as our team grows.

What We’re Looking For

This is not an entry-level position.

The ideal candidate has a strong technical foundation and is comfortable working independently at client sites.

We’re specifically looking for someone who:

• Is genuinely a Mac person —macOS is your primary platform and you’re comfortable troubleshooting it beyond the basics.
• Has strong experience with UniFi networking and understands networking fundamentals.
• Is highly organized and able to manage multiple priorities throughout the day.
• Communicates professionally and confidently with clients.
• Can quickly adapt when priorities change or unexpected issues arise.
• Enjoys solving problems that don’t always have obvious answers.
• Takes ownership and follows through without needing constant direction.

Preferred Experience

• Advanced macOS troubleshooting
• Apple Business Manager
• Apple Device Management (MDM)
• UniFi Network, Protect, Identity, and Access
• Google Workspace administration
• Zoom Rooms
• Apple TVs
• Synology
• Conference room AV systems

Preferred Certifications

• Apple Device Support
• Apple Deployment & Management
• UniFi Certifications

What Success Looks Like

Within your first few months, you’ll become a trusted onsite resource for our clients, working alongside our support team to deliver an exceptional customer experience. As you grow into the role, you’ll help establish standards for field operations and have the opportunity to take on increasing leadership responsibilities as MacPlus expands.

Why MacPlus?

We’re a boutique Apple-focused consulting firm that believes in doing things the right way—not the fast way.

Our clients rely on us to support everything from Macs and networks to AV systems, automation, cameras, and cloud services. No two days are exactly alike, which makes this a great fit for someone who enjoys learning, solving problems, and working across a wide variety of technologies.

If you’re looking for a place where your technical ability, professionalism, and initiative are valued—and where you can grow alongside the company—we’d love to hear from you.