Sales and Service Manager
FLSA Status: Part-Time, Non-ExemptMake Waves in Your Career!At Goldfish Swim School, we're more than a swim school—we're a place where children gain life-saving skills, families build confidence, and team members grow into leaders. We're looking for a motivated, energetic, and customer-focused Sales & Service Manager to lead our Front Desk team, drive membership growth, and create an exceptional experience for every family who walks through our doors.Position SummaryThe Sales & Service Manager is responsible for overseeing all front desk operations, membership sales, customer service, employee development, and administrative functions. This leader ensures every family receives our signature WOW! Customer Service while supporting school growth through enrollment, retention, and operational excellence.Key Responsibilities
- Lead, coach, and develop the Front Desk team to deliver exceptional customer service.
- Drive membership growth by converting leads into enrollments and improving retention.
- Monitor daily sales goals, follow-up calls, and enrollment performance.
- Ensure all inquiries are answered promptly by phone, email, text, and in person.
- Oversee student registrations, scheduling, transfers, withdrawals, and account management.
- Manage birthday party bookings and ensure outstanding event execution.
- Resolve member concerns professionally and create positive customer experiences.
- Conduct new hire training and ongoing coaching for Front Desk employees.
- Maintain accurate records, reports, and administrative documentation using iClassPro/Links software.
- Oversee front desk organization, cleanliness, merchandise displays, snack shack, and retail inventory.
- Collaborate with the management team on marketing initiatives, community events, and membership promotions.
- Assist with staffing, scheduling, and Manager-on-Duty responsibilities.
- Support implementation of Goldfish Swim School operating procedures and safety standards.
- Foster a positive, engaging workplace culture that promotes teamwork and employee recognition.
- 2+ years of sales, customer service, or management experience preferred.
- Leadership experience coaching and motivating teams.
- Excellent communication and relationship-building skills.
- Strong organizational and problem-solving abilities.
- Comfortable working in a fast-paced, family-focused environment.
- Ability to multitask while maintaining attention to detail.
- Proficient with computers and willing to learn Goldfish software systems.
- Evening and weekend availability required.
- CPR, First Aid, AED, and Lifeguard certifications (training provided if needed).
- Consistently achieves enrollment and retention goals.
- Delivers a welcoming, positive experience for every family.
- Builds and develops a high-performing Front Desk team.
- Maintains accurate administrative records and operational excellence.
- Creates a clean, organized, and efficient front desk environment.
- Serves as a leader who embodies Goldfish Swim School's core values and culture.
- Competitive hourly pay plus bonus opportunities
- Paid training and leadership development
- Advancement opportunities
- Employee discounts
- Fun, supportive team environment
- Flexible scheduling
- Make a meaningful impact by teaching life-saving skills to children
Recommended Jobs
Mechanical Engineer - FEA and Design
JOB DESCRIPTION KEY RESPONSIBILITIES Product Design & Development Contribute to the concept development, design, and improvement of Solids Control and Waste Management equipment and syste…
Business Development Manager - National Accounts
Business Development Manager - National Accounts ~202600194 ~New York, United States ~Chicago, Illinois, United States ~Dallas, Texas, United States ~Boston, Massachusetts, United States …
Hair Stylist
Job Description Job Description Benefits: ~401(k) ~ Company parties ~ Competitive salary ~ Dental insurance ~ Employee discounts ~ Flexible schedule ~ Free food & snacks ~ Health i…
Certified Nursing Assistant
We're specifically looking for someone with transfer experience who is comfortable assisting with all ADLs. Cornerstone Caregiving is committed to providing exceptional care to individuals in need.…
Physical Therapist - 10,000 Sign-on Bonus
If you are a licensed Physical Therapist, we need your help! Spectrum Therapy Consultants is growing, expanding, and opening new locations while adding occupational rehab services. This is an exciting…
Entry Level Team Member
: We looking for Entry Level Team Members who are motivated, team oriented, friendly, dependable and driven to providing excellent guest service! A qualified candidate will serve our guests Hot and …
HVAC Service Technician
It's time for your CAREER to take off We Want YOU! Looking for candidates that are willing to learn and grow in an industry that is essential to so many. Act Now! Your success is w…
Escrow Officer
Job ID#: 40601 Job Title: Escrow Officer Location: Austin, TX (Onsite) Overview: Join our Client’s team as an Escrow Officer, managing the full escrow process in a fast-paced, high-volum…
Surgical Technologist ( CST)
At Houston Methodist, the Surgical Technologist position requires novice to competent knowledge and skills necessary to carry out delegated tasks associated with the safe and efficient operating room …
Maintenance Technician II
Job Description Job Description Description: About Prospera Prospera has been empowering families since 1993 by providing safe, high-quality affordable housing with support services to those …