Sales Support Collinsville, IL, Cincinnati, OH or Irving, TX

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Job Summary

This position will provide primary sales support to all Commercial Door-to-door and Apartment and Builder Sales with pricing data acquisition issues management and contracting transactions for all Vistra brands nationally. The position may provide sales support for other sales channels should the need arise.

Job Description

Overview:

Dynegy and TXU Energy subsidiaries of Vistra Corp deliver more than just power to residential municipal commercial and industrial customers across several states. They also provide world-class service to their customers making them stand out in the energy sector.

This position will provide primary sales support to all Commercial Door-to-door and Apartment and Builder Sales with pricing data acquisition issues management and contracting transactions for all Vistra brands nationally. The position may provide sales support for other sales channels should the needarise.

Responsibilities:

• Support the Door-to-Door and Apartment & Builder Sales teams with setting up and closing highly profitable energy deals with business customers through a variety of means including obtaining usage history working with price quotes and closing contracts
• Use Salesforce SAP ERCOT PJM MISO LodeStar Utility Portals LOA Adobe Sign and other associated tools and portals
• Maintain established service levels by working to obtain account information provide contract pricing and resolve account issues
• Work with organizations throughout Vistra to ensure customer accounts are handled efficiently and accurately
• Ensure requests for pricing are responded to in a timely manner and work with pricing structured transactions legal contract and credit groups to prepare customer offers
• Able to manage prioritize and complete support-related requests from sales executives
• Electricity Contracts accuracy of contract forms tracking and resolving any discrepancies to ensure payment delays do not occur and if discovered working within expected time frames to resolve and correct
• Ensure adherence to regulatory and government guidelines in maintaining customer accounts
• Ensure an accurate and timely process for maintaining customer account information and closing pricing transactions
• Access and working knowledge of ERCOT PJM and MISO utilities (access portals look up info request usage etc).

The Cincinnati OH- Collinsville IL- or Irving TX- based account managers role will support Dynegy and TXU Energy direct sales reps in building strong customer relationships and win new and renewal customers to reach organizational goals and objectives.

• Provide Salesforce support based on case-supplied criteria (terms product etc) from sales agents
• Order and/or estimate usage from utilities when needed
• Upload LDCs and ESIIDs into Salesforce
• Build submit and monitor quote progress
• Add margin book and follow-up to contract based on seller input
• Communicate with sales agents via Salesforce chatter
• Communicate with teams (Credit Legal Structured Transactions Price Desk Retail Contract Mgmt etc)
• Provide troubleshooting support to all sales channels (quotes fail to price insufficient usage missing details necessary to price etc)
• Work with Vistra Technology and support teams

Requirements:

• High School Diploma or equivalency required
• Experience gained through college degree programs and/or certifications is applicable to the above skills
• 2 3 years of data analyst or sales support with pricing experience role and knowledge of ERCOT PJM and MISO preferred
• Experience using Salesforce preferred
• Strong communication interpersonal and written skills required
• Strong MS Excel Word and Outlook skills required
• Willingness to commute to Collinsville IL Cincinnati OH or Irving TX offices three days a week (hybrid role) with Wednesdays and Fridays being remote (work from home)
  

Perform all other tasks that may be assigned.

Job Family

Sales

Company

Vistra Retail Operations Company

Locations

Irving Texas

Texas

We are a company of people committed to: Exceeding Customer Expectations Great People Teamwork Competitive Spirit and Effective Communication. If this describes you then apply today!

If you currently work for Vistra or its subsidiaries please apply via the internal career site.

It is the policy of the Company to comply with all employment laws and to afford equal employment opportunity to individuals in all aspects of employment including in selection for job opportunities without regard to race color religion sex sexual orientation gender identity pregnancy national origin age disability genetic information military service protected veteran status or any other consideration protected by federal state or local laws.