Client Success Manager

Client Success Manager, IDNs

Clinical Architecture is at the forefront of healthcare IT innovation. Our team is an ambitious group of diverse leaders who balance creativity and expertise to solve tough problems that make a difference. Our environment is positive, casual, and comprised of people dedicated to delivering world-class solutions and exceptional customer service. Come join our team for happier workdays.

About the Position

Clinical Architecture is seeking a Client Success Manager (CSM) with experience in the Integrated Delivery Network (IDN) / provider space to join our team in the Indianapolis, IN area. The Client Success Manager, IDNs, will create a positive experience for our clients as they integrate our software products. This role will focus on clients in the health systems space to improve the health care performance of providers, patient care, and outcomes. The primary objective of this role is to gain an in-depth understanding of our clients' business needs and collaborate to ensure those needs are met through on-boarding, software implementation, and training. The CSM will exhibit an in-depth understanding of our software and its capabilities, leading our clients with their initiatives. This role often manages a team of Client Services Analysts. We strive to build long-term relationships with our clients, and we want to respond to their needs as our partnerships grow.

This role is required to be on site at our Carmel, IN Headquarters. Clinical Architecture offers ample flexibility to accommodate a healthy work-life balance. Applicants must be authorized to work in the U.S. without sponsorship. Providing false information on application questions may result in automatic dismissal of your application. Please answer questions truthfully and to the best of your ability.

Responsibilities

• Provide positive client experiences by delivering great service and engaging with clients throughout our business relationship.
• Ability to understand clients' needs and use all available resources to identify options and recommend alternatives.
• Collaborate closely with the Business Development team to support renewals and identify expansion opportunities.
• Maintain a working knowledge of assigned clients, our software, and the ability to respond to inquiries efficiently and accurately.
• Effectively demonstrate our software capabilities including addressing use-cases, implementing best practices, and identifying system integration opportunities.
• Strong verbal and written communication.
• Highly motivated and continuously learning new skills.
• Ability to multi-task, prioritize, and manage time effectively.

Qualifications

• Proven ability to translate between IT and Business stakeholders to ensure goals are achieved is required.
• Experience in the IDN/provider space is preferred.
• Experience in related field (e.g., Business, Informatics, Public Health, Healthcare Policy & Administration) is preferred.
• Clinical background is preferred.
• Five plus years of experience in healthcare technology and / or healthcare terminology (e.g., SNOMED, LOINC, CPT, ICD-10-CM) is preferred.
• Three plus years of proven customer relationship management experience is preferred.
• Previous project management, project coordination, or project administration experience is preferred.
• Proficiency with MS Word, MS Excel, MS PowerPoint and familiarity with Hubspot is preferred.

Why Clinical Architecture?

• Opportunities for learning, development, and growth.
• Experiences that connect you with colleagues.
• A laid-back work environment with thoughtful amenities.
• Paid Volunteer Time, Paid Holidays & PTO, including our own winter break week for full-time team members.
• Sabbatical opportunities for tenured team members.
• Comprehensive Medical, Dental, Vision, and ancillary insurance options for eligible employees.
• Maternity and Parental leave benefits.
• Employer paid Short-term Disability & Long-term Disability.
• Health and Wellness incentives.
• 401k Matching.
• Better workdays.

Clinical Architecture is an Equal Opportunity Employer. All applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, gender identity or expression, sexual orientation, age, disability, veteran status, marital status, or any other protected characteristic.