Automotive Customer Experience Specialist
Job Description
Job Description
Cook Tire in Livingston, TX is seeking an Automotive Customer Experience Specialist
Company Overview: At Cook Tire , we are redefining the tire and automotive service experience through a technology-forward approach, prioritizing customer satisfaction and workforce engagement. We are committed to fostering a culture where our teammates drive the highest levels of customer satisfaction. Opportunity: Join a customer and workforce-centric company that is dedicated to excellence in automotive service. Your expertise, leadership, and commitment to excellence will drive our success and uphold our reputation as a leader in the automotive service industry. Position Overview: As an Customer Experience Specialist at Cook Tire , you will be instrumental in delivering top-notch service recommendations to our valued customers. Your role is crucial in ensuring that customers receive well-informed communications that guide their service decisions on their vehicles in a customer-first environment. Your expertise in writing detailed service recommendations will set the standard for excellence in the automotive service industry. As the face of our commitment to automotive service excellence, we are looking for individuals with a positive and friendly attitude, paired with a proven track record in writing maintenance, repair, and preventative service recommendations that prioritize customer satisfaction. Key Responsibilities:- Provide exceptional customer service by engaging with customers in a positive and friendly manner, effectively communicating maintenance, repair, and preventative service recommendations tailored to their vehicle's needs.
- Coordinate between the front office service desk and the service department to streamline the service process, ensuring timely and accurate completion of all vehicle services to achieve customer satisfaction.
- Collaborate with the service department to ensure that all vehicles receive necessary attention and are repaired correctly the first time, maintaining a high level of quality service delivery.
Benefits:
- We Offer Weekly Payroll
- Retirement Services of 401(k) or Roth
- Medical, Dental and Vision insurance options
- Employer Paid Life Insurance Plan up to $50,000
- Employee, Dependent and Supplemental Insurance
- Accrual of Paid Time Off in first year and Paid Holidays
- Assistance Program
Employment Eligibility
Recommended Jobs
Tortilla Production Attendant (RIM Restaurant)
Job Description Job Description Tortilla Production Attendant Job Description As a Tortilla Maker at La Familia Cortez Restaurants, you are responsible for prepping the corn masa and flo…
Card Operations Representative
Join Texas First Bank! Founded in 1973, Texas First Bank is a fast-growing community bank with 27 locations across Southeast Texas. Our people are our greatest asset, and we’re dedicated to helping e…
GCP Cloud Architect
Choosing Capgemini means choosing a company where you will be empowered to shape your career in the way you’d like, where you’ll be supported and inspired by a collaborative community of colleagues a…
Medical Records Manager- LVN
The Height of Bulverde Medical Records Manager Who are we seeking: The ideal candidate will have experience with the following: One (1) year of Health Information Management experience…
Product Design Drafter - HOLT Manufacturing
Job Description Job Description Description The Product Design Drafter assists with engineering drawings and technical documentation. Additionally, this position is also responsible for assistin…
Engineer
JOB DESCRIPTION Employer: Technip Energies USA, Inc. Job Title: Engineer Job Requisition: 1659.2333.6 / 15532 Job Location: 15377 Memorial Drive, Houston, TX 77079 Job Type: Full Ti…
Field Coordinator
Benefits: Flexible schedule Opportunity for advancement Training & development Field Coordinator (Lead Support) – Part-Time / Full-Time Pay: $18–$19/hour ServiceMaster Clean by P…
Business Analyst II
Kforce has a client that is seeking a Business Analyst II. This position sits in Downtown Houston with ability to work remotes on Fridays. Summary: This client is seeking two Analysts to support a l…
Body Shop Positions
Job Description Job Description Collison Center Estimator: Planet Ford 59, Humble TX Our business is BOOMING! Join our team to start your CAREER, not a job! Randall Reed’s World Class Automo…
Commercial Lines Account Manager (Remote)
JOB SUMMARY We are an established and growing Commercial Insurance Brokerage currently looking for experienced Commercial Account Managers to support our clients. We are seeking organized, motivated …