Senior Assistant Collections
:
Summary
Your role in our mission
Essential Job Functions
- Places outbound and receives inbound collection calls based on auto-dialer process to contact customers to assess status on outstanding loans.
- Documents system with overview notes of call on account in order to keep accurate records of account history.
- Handles company confidential data including customer account history in accordance with established policy and guidelines to ensure privacy of customer and client data.
- Initiates standardized system generated collection letters to deliver clear information to customers.
- Verifies and audits loan information to maintain quality record keeping.
- Adheres to client's specification in granting due date changes to ensure that clients needs are met.
- Facilitates customer payments through company identified systems to ensure that accounts are handled appropriately.
- Performs maintenance for customer address and other demographic information changes to keep information up to date.
- Resolves moderately complex customer disputes within pre-established guidelines.
Basic Qualifications
- High school diploma or G.E.D.
- Two or more years of credit collection experience
- Experience working with the Fair Debt Collection Practices Act
Other Qualifications
- Interpersonal skills to interact with customers and team members
- Communication skills
- Personal computer and business solutions software skills
- Basic negotiation skills to set up re-payment schedules
Work Environment
- Office environment
What we're looking for
What you should expect in this role
Competency1
Competency2
Competency3
Competency4
Competency5
Recommended Jobs
Budtender (Dispensary)
Houston, Texas $12–$15 per Hour ⏰ 10–12 Hour Shifts Roots HTX is looking for friendly, knowledgeable, and customer-focused Budtenders to join our team. Responsibilities Assist customers w…
Future Opening: Painting Subcontractor
Our company is growing and we pride ourselves in working with quality painting crews! If you are a painting subcontractor interested in working with our dynamic team, please fill out the application. …
Attorney (Houston)
Job ID#: 37267 Our client is seeking an experienced Personal Injury Attorney to join their team focused on complex, high-stakes cases. The firm handles catastrophic injury, wrongful death, and maj…
SAP Finance Analyst - Houston, TX
Bridge finance operations and SAP to drive business performance. Verdant Specialty Solutions is seeking a SAP Finance Analyst to serve as the business-facing functional analyst supporting Financ…
Digital Delivery (VDC/BIM) Program Lead (Data Centers)
Industry Advanced Manufacturing At Jacobs, we're challenging today …
Engineer, Structural
Come Build Your Career at Aecon! As a North American leader in infrastructure development, Aecon is safely and sustainably building what matters for future generations to thrive! We lead some…
Leasing Associate
Job Description Job Description Company Description Preferred Apartment Communities combines expertise with a people-first approach, delivering consistent care and communities that feel like…
Phlebotomist 5661
This is a contract job opportunity. potential for perm Position: Phlebotomist 5661 Location: Katy, TX and surrounding area Schedule: must be available Mon-Fri - 7:00 A.M - 7:00 P.M (8 hours a…
Irrigation Helper
Job Description Job Description Assist technician in maintaining and repairing irrigation systems for residential and commercial properties. Requirements: Basic knowledge of irrigation syst…
SCADA Engineer
Be part of the growing and exciting renewable energy industry by joining the Vestas North America Regional SCADA Solutions Team which is tasked with the deployment and support of Wind Power Plant SCAD…