Administrative Customer Support Representative

Administrative Customer Support Representative Location Dallas, TX (Design District area) : Why UT Southwestern? With over 75 years of excellence in Dallas-Fort Worth, Texas, UT Southwestern is committed to excellence, innovation, teamwork, and compassion. At UT Southwestern, we invest in you with opportunities for career growth and development that align with your future goals and help to provide security for you and your family. Our highly competitive benefits package offers healthcare, PTO and paid holidays, on-site childcare, wage, merit increases and so much more that are all available on the day you start work. UT Southwestern is honored to be a veteran-friendly work environment that is home to approximately 800 veterans. We value your integrity, dedication, and the commitment you've made to our country. We're proud to support your next mission. Ranked by Forbes as one of the Top 10 National Employers, we invite you to be a part of the UT Southwestern team where you'll discover teamwork, professionalism, and consistent opportunities for growth. Job Summary Join UT Southwestern in the Parking Services department as an Administrative Customer Support Representative. Required Experience and Education High school diploma or equivalent, and one (1) year experience in customer service or related field. Job Duties Provides response to inbound inquiries from staff, employees and other entities (internal and external). Receive, triage, route or answer customer inquiries in a timely, helpful and polite manner during core business hours. Actively listen and follow up with questions in order to accurate route call. Provide customer with contact information for future reference. Document all inquiries in accordance with standard operation procedures. Provide information and resources for customer inquiries; educate customers how to access and utilize online resources for future inquiries. Maintain a working knowledge of policy and procedures as well as keeping current on updates and changes. Performs other duties as assigned. This position is security-sensitive and subject to Texas Education Code §51.215, which authorizes UT Southwestern to obtain criminal history record information. UT Southwestern Medical Center is committed to an educational and working environment that provides equal opportunity to all members of the University community. As an equal opportunity employer, UT Southwestern prohibits unlawful discrimination, including discrimination on the basis of race, color, religion, national origin, sex, sexual orientation, gender identity, gender expression, age, disability, genetic information, citizenship status, or veteran status. To learn more, please visit: why-work-here/diversity-inclusion