Sale and Customer Service Front Desk Rep

Job Summary

Goldfish Swim School Katy is seeking a friendly, organized, and results-driven Sales & Customer Service Representative to serve as the first point of contact for our members and guests. This role is responsible for delivering exceptional customer service while actively driving new enrollments through proactive sales outreach and relationship building.

Bilingual candidates who speak, read, and write fluently in Spanish are strongly preferred to support our diverse families.

Key Responsibilities

• Greet and assist parents and students with a warm, professional, and engaging attitude
• Answer phones, respond to inquiries, and convert leads into enrolled members
• Proactively generate new business through outbound sales calls, email outreach, and follow-ups
• Manage and maintain a pipeline of prospective members to drive consistent growth
• Process student registrations, payments, and retail transactions accurately
• Utilize Salesforce (or similar CRM) to track leads, document interactions, and manage follow-ups
• Schedule and coordinate birthday/pool parties and related communications
• Prepare and manage daily lesson schedules for instructors and management
• Resolve customer questions or concerns with professionalism and urgency
• Maintain cleanliness and organization of front desk, observation, and common areas
• Update promotional displays and communicate current offers to families
• Enforce safety rules and assist with first aid when necessary
• Communicate effectively with English- and Spanish-speaking families across phone, email, and in person
• Cross-train to gain a working knowledge of swim programs and curriculum

Qualifications

• High school diploma (Required); Some college or College degree (Preferred)
• 3+ years of customer service and sales experience (outbound sales experience preferred)
• Experience using Salesforce or other CRM systems to manage leads and sales activity
• Strong communication and interpersonal skills with a sales-oriented mindset
• Highly organized with the ability to manage multiple tasks and follow-ups
• Bilingual fluency in English and Spanish (spoken and written) strongly preferred
• CPR, First Aid, and AED certification required (or ability to obtain upon hire)

Why Work With Us?

• Supportive, family-friendly work environment
• Flexible scheduling
• Opportunity to make a meaningful impact on children and families
• Fun, energetic workplace focused on safety and growth

Our Mission

Saving and changing lives, every single day.

At Goldfish Swim School, our mission is to teach children how to swim and be safer in and around the water—while making their experience GOLDEN! Whether you are in the pool or welcoming families in our tropical lobby, you are making a real impact by helping prevent drowning and building lifelong skills.