Front Desk Rep.

Job Title: Front Desk Representative (Non Seasonal)

Reports to: General Manager and Assistant General Manager

FLSA Status: Non-exempt
Seasonal Openings: No

Summary: Promotes quality customer service and processes sales and registration transactions. Acts as the first point of contact for potential and current Goldfish Swim School members and as such is responsible for presenting a positive image for the company.

Duties and Responsibilities include the following. Other duties may be assigned.

1. Answers telephones, responds to inquiries, takes messages and screens and directs phone calls in a professional manner.

2. Conducts sales calls for prospective members.

3. Processes student registrations using effective sales/customer service techniques.

4. Schedules and manages birthday/pool parties. Supervises birthday party staff.

5. Resolves customer concerns/complaints using a professional approach.

6. Assists clients with purchases of merchandise and vending.

7. Greets parents and students as they report to the front desk. Checks in students on the attendance tracking system.

8. Maintains cleanliness of the front desk area, snack shack area, changing areas, restrooms, and observation area.

9. Updates informational displays with accurate and timely promotions and literature.

10. Makes collection calls to resolve open account problems.

11. Prepares twice daily student lesson schedules for use by instructors and management staff.

12. Enforces safety rules and regulations to prevent accidents. Administers first aid when necessary.
13. Cross train for understanding of Swim Instruction and Curricula

Education/Experience:

High school diploma or GED. Some college education is preferred. Two years previous customer service and/or administrative office experience required. Intermediate level computer skills required using Word, Excel and other software systems.

Certifications and licenses:

CPR, First Aid and AED certifications required.

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