Intake Coordinator
Position Title: Intake Coordinator
Report to: Intake Supervisor
Position Details: The intake coordinator is a self-motivated, task oriented and able to operate in a busy and
fast paced environment. A Team player that has the willingness to learn new processes and tasks, in
a customer service world. This position is responsible for working with the intake team and individually
reviewing, processing and inputting pt referrals into our provided software. Customer service,
communication and multi-tasking are a big part of this position, as you may be required to make phone
calls for updates or request to patients or referral sources.
Key responsibilities:
- Receive incoming referrals for processing.
- Gather all admissions paperwork and entering it digitally.
- Verifying medical insurance coverage and benefits for each patient.
- Processing each referral in its entirety.
- Answering phone and email inquiries.
- Addressing any patient and referral source questions complaints or concerns.
- Performing clerical work, such as copying, and faxing as needed.
- Preparing and maintaining patient charts.
- Complying with the regulations and policies of the facility.
- Managing portals with incoming referrals for potential patients.
- Any other intake job assignments given.
- Be able to multitask when processing referrals, answering phones and responding emails.
Minimum requirements: The requirements listed below must be documented and/or observed.
- High school degree or GED
- At least one (1) year experience in a home health intake
- Prior experience working in a fast-paced office environment.
- Comfortable working with Microsoft Office products.
- Reliable transportation.
- Available to work overtime if required.
- Any other jobs you are assigned.
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