Inside/Counter sales

The Inside / Counter Sales Representative serves as the front-line sales and customer experience leader for Raskull Supply Co. This role is responsible for assisting walk-in customers, supporting inbound sales inquiries, managing order flow, tracking projects through software, and ensuring accurate documentation through QuickBooks.

This position requires a highly organized, task-oriented individual who enjoys pickup upfitting, thrives in a fast-paced environment, and can communicate clearly and professionally with customers, vendors, and internal team members. Punctuality, accuracy, and follow-through are non-negotiable standards.

CORE RESPONSIBILITIES:

Customer Engagement & Sales:

• Greet and assist walk-in customers at the counter.
• Respond to inbound calls, emails, and online inquiries.
• Identify customer needs and recommend appropriate truck beds, accessories, and upfit solutions.
• Build estimates and convert quotes into sales.

Maintain high-level product knowledge of:

• Flatbeds
• Toolboxes
• Grille guards
• Bumpers
• Lighting
• Drawer systems
• Towing accessories
• General upfit solutions
• Maintain professional communication at all times.

Order Processing & Documentation:

• Create and manage invoices in QuickBooks.
• Ensure accuracy in pricing, tax application, and payment processing.
• Collect deposits and finalize transactions.
• Process credit card, check, and financing transactions.
• Maintain organized digital and physical documentation.

Software Workflow Management:

• Sales orders.
• Install scheduling.
• Customer follow-ups.
• Special orders.
• Track order status from sale to installation completion.
• Communicate with shop team regarding timelines and work orders.
• Maintain accurate notes and internal communication logs.
• Ensure no job “falls through the cracks”.

Inventory & Product Coordination:

• Assist with inventory tracking and visibility.
• Coordinate special orders with vendors.
• Communicate lead times clearly to customers.
• Verify product arrivals against purchase orders.

Communication & Team Collaboration:

• Sales Manager.
• Shop Manager.
• Logistics/Procurement.
• Administrative team.
• Clearly communicate customer expectations.
• Follow up proactively on open jobs and pending tasks.
• Support lot organization and front counter presentation.

REQUIRED QUALIFICATIONS:

• Experience with QuickBooks.
• Experience with sales/tracking software.
• Strong organizational and tracking skills.
• Excellent verbal and written communication.
• Customer-focused mindset.
• Strong attention to detail.
• Ability to multitask while maintaining accuracy.
• Punctual and dependable.
• Ability to work Monday-Friday and every other Saturday.

PREFERRED QUALIFICATIONS:

• Experience in truck upfitting, automotive accessories, or similar industry.
• Familiarity with inventory systems.
• Sales experience in retail or equipment-based environments.
• Mechanical understanding of pickup accessories.

PERFORMANCE EXPECTATIONS:

Success in this role will be measured by:

• Quote-to-sale conversion rate.
• Lead response time.
• QuickBooks accuracy and compliance.
• Customer satisfaction.
• Order tracking precision.
• On-time arrival and attendance reliability.

CORE CHARACTER TRAITS:

• Task-oriented and disciplined.
• Organized and detail-driven.
• Clear communicator.
• Positive attitude.
• Self-starter.
• Team-minded.
• Solutions-focused.