Senior ServiceNow Infrastructure Engineer

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Equinix is the world’s digital infrastructure company®, shortening the path to connectivity to enable the innovations that enrich our work, life and planet.

A place where tech thinkers and future builders turn bold ideas into breakthrough experiences, we welcome your unique perspective.

Help us challenge assumptions, uncover bias, and remove barriers—because progress starts with fresh ideas. You’ll find belonging, purpose, and a team that welcomes you—because when you feel valued, you’re empowered to do your best work.

Job Summary
The Senior ServiceNow Platform Engineer plays a critical role in the design, development, and implementation of ServiceNow solutions that enhance business processes and improve service delivery. This position requires a deep understanding of the ServiceNow platform, including its capabilities, best practices, and integration with other systems. The architect will work closely with business leaders, IT teams, and other stakeholders to ensure that the ServiceNow implementation aligns with organizational goals and delivers maximum value.

Responsibilities

• Serve as primary technical point-of-contact for the ServiceNow Corporate platform and as the face of the engineering team

• Define, at an architectural and design level of detail, technical solutions aligned with the business problems and ServiceNow implementation best practices

• Responsible for defining and executing governance framework and controls around platform architecture and development best practices

• Monitor engineers work, and own overall quality and delivery of development; may perform a portion of development that cannot be delegated

• Manage all aspects of application development, including design, coding, debugging, testing, troubleshooting, and documenting systems, query optimization, and report-writing

• Experience with implementing integrations with ServiceNow ITSM, ITOM, Discovery and Core module (Incident, MIM, Problem, Knowledge, Change, ESS)

• Creation of script-based assignment and approval rules, custom-related lists, access control list, UI policy, and client script

• Experience with ServiceNow for custom application design and development

• Create and execute development plans as appropriate to meet changing needs and requirements

• Knowledge of ITIL V3 and V4 processes and hands-on with ITIL process implementation

• Experience working in Agile scrum methodology of delivery

Qualifications

• 7+ years experience in application development at a SaaS, PaaS, or Enterprise software development company preferred

• Master's degree in Computer Science, Computer Engineering, Information Systems preferred or demonstrated work experience

• Experience with ServiceNow ITSM products

• Proven experience on ServiceNow Platform with an in-depth understanding of ServiceNow architecture

• Experience with documentation software (e.g., Microsoft Word, Excel, Project, PowerPoint, MIro, Lucid Chart)

• Experience with IT systems and technology platforms

• Adapts quickly in a fast-paced environment

• Proven ability to consult as a key technical resource leading the development and delivery of ServiceNow solutions

• Knowledge of ITIL, minimum Foundation and/or CSDM, Common Service Data Model.

• Proficient in: ITSM and ITOM

• Fundamental understanding of the key technologies relevant to the ServiceNow integration solutions including: SSO, SAML, SSL, Web Services, LDAP, JDBC, ODBC, REST, SCP, FTPS,

• ServiceNow Certified System Administrator

• Strong scripting skills in the ServiceNow platform using JS: Business Rules, Client Scripts, UI Actions, UI Pages, Angular JS, Jelly, etc.

• Experience implementing systems using the Agile/Scrum methodology

The targeted pay range for this position in the following location is / locations are:

United States - Dallas Infomart Office DAI : 118,000 - 176,000 USD / Annual

Our pay ranges reflect the minimum and maximum target for new hire pay for the full-time position determined by role, level, and location. The pay range shown is based on our compensation structure in place at the time of posting and may be updated periodically based on business needs. Individual pay is based on additional factors including job-related skills, experience, and relevant education and/or training.

The targeted pay range listed reflects the base pay only and does not include bonus, equity, or benefits. Employees are eligible for bonus, and equity may be offered depending on the position.

Equinix Benefits

As an employee, you become important to Equinix’s success. We ensure all your benefits are in line with our core values: competitive, inclusive, sustainable, connected and efficient. We keep them competitive within the current marketplace to ensure we’re providing you with the best package possible. So, wherever you are in your career and life, you’ll be able to enhance your experience and bring your whole self to work.

Employee Assistance Program : An Employee Assistance program is available to all employees.

US Benefits: - Insurance: You may enroll in health, life, disability and voluntary plans that are designed for you and your eligible family members. - Retirement: You and Equinix may contribute to a retirement plan to help you plan for your financial future. - Paid Time Off (PTO) and Paid Holidays: You will receive an accrued amount of PTO each pay period along with various paid holidays for you to rest and recharge. Eligibility requirements apply to some benefits. Benefits are subject to change and may be subject to specific plan or program terms.

Equinix is committed to ensuring that our employment process is open to all individuals, including those with a disability. If you are a qualified candidate and need assistance or an accommodation, please let us know by completing this form .

Equinix is an Equal Employment Opportunity and, in the U.S., an Affirmative Action employer. All qualified applicants will receive consideration for employment without regard to unlawful consideration of race, color, religion, creed, national or ethnic origin, ancestry, place of birth, citizenship, sex, pregnancy / childbirth or related medical conditions, sexual orientation, gender identity or expression, marital or domestic partnership status, age, veteran or military status, physical or mental disability, medical condition, genetic information, political / organizational affiliation, status as a victim or family member of a victim of crime or abuse, or any other status protected by applicable law.