Automotive Administrative Processor
- 401K
- Medical, Dental, Vision
- Generous PTO package
- Business Casual Dress Code Position Purpose: This role is expected to communicate with customers, financial institutions, attorneys, and auto dealership personnel to coordinate various buyback vehicle activities or reimbursement activities on behalf of the client, including but not limited to: mailing, calling, emailing and faxing appropriate parties to complete required tasks. They must have an understanding and be compliant with the necessary paperwork and vehicle remarketing or reimbursement requirements of each Client's guidelines and be able to complete tasks in a timely manner. Key Position Activities:
- Provide exceptional customer service at all times
- De-escalate parties with prolonged process issues
- Liaise between manufacturer, dealer, and other 3rd parties
- Administrative tasks/data entry
- Build and maintain client/3rd party relationships
- Strengthen clients' brand & maintain trust between client and 3rd parties
- Update customer database systems with owner or vehicle record changes, diary note entries, and workflow case to completion
- Escalate customer, dealer or 3rd party issues to manager as appropriate
- Ensure quality of service on all phone calls
- Ability to multi-task with phone and computer
- Adhere to company policies and responsibly manage time & attendance
- Assist with other duties as assigned
- Understand and become proficient within our various case management systems
- Daily contact with dealership personnel, financial institutions, and other 3rd parties to coordinate the remarketing or reimbursement related processes of vehicle buybacks or recall related activity on behalf of the client. This includes any necessary paperwork involved.
- Regular contact on each assigned case to ensure the highest level of quality service.
- Type 40+ WPM, meet required data entry and customer service experience assessments
- Exceptional verbal communication & Phone de-escalation skills
- High School Diploma or GED required
- Bachelor's degree preferred or some college course work completed 2+ years of customer service experience preferred
- Solid verbal communication skills with a professional telephone etiquette
- Basic math, reading, writing, organizational skills, and problem-solving capabilities
- Meet background verification requirements
- Demonstrates the ability to identify and understand the process needs, takes appropriate actions to ensure all parties involved needs are met and proactively searches for ways to increase Client satisfaction, with minimal to no direction from management.
- Demonstrates the ability to speak clearly and convey information orally, both on an individual basis and in a group.
- Demonstrates the ability to draft written communication, both on an individual basis and in a group.
- Demonstrates the ability to positively and confidently share opinions and feelings in the spirit of cooperation and team building. Accurately communicates with others regardless of their status or position.
- Demonstrates the ability to deal openly and honestly with customers and management while building credibility and maintaining trust. Exhibits confidence and collaboration for the needs of parties involved. Is perceived by other as being helpful and supportive.
- Grasping - frequently apply pressure to an object with the fingers and palm
- Hearing - constantly perceiving the nature of sounds at normal speaking levels with or without correction
- Reaching - frequently extend hand (s) and arm (s) in any direction
- Repetitive motion - frequent substantial movements (motions) of the wrists, hands and/or fingers
- Seeing - constantly use visual acuity to determine the accuracy, neatness and thoroughness of the work assigned or to make general observations
- Sitting - frequently sit for sustained periods of time
- Talking - constantly expressing or exchanging ideas by means of the spoken word
- Visual acuity - Must have close visual acuity to perform activities such as, preparing and analyzing data and figures, viewing a computer terminal, extensive reading, filing papers, operating a vehicle, etc.
Recommended Jobs
CENTRAL SCHEDULER
Responsibilities ABOUT VALLEY HEALTH PHYSICIAN ALLIANCE Las Vegas is known internationally as a major resort city often known for its gambling, shopping, entertainment, and nightlife. Althoug…
Injection Molding Process Technician
Leviat, a CRH company, is a global leader in lifting, insulating and connecting technology for the construction industry. The company employs nearly 3,000 diverse, talented employees at 60 locati…
Nanny
I'm in search of a full time (7:30am-6pm M-F - we may need to change the hours but you will have a minimum of 35-40 hours a week). We are looking for a live out travel nanny that is based in Houston, …
Senior Accountant
Wellfit is the dental industry’s fintech solution! A healthcare fintech company that enhances experiences between patients, providers, employers, and payors. Wellfit provides access to treatment and …
Software Engineer
Description Company Description Synergy ECP is a Service Disabled Veteran-Owned Small Business SD(VOSB) that was formed in July 2007 with Headquarters in Columbia, MD and is m…
Office Supervisor
Job Description We’re looking for a bright, energetic Office Supervisor to join our Havertys Team. Advance your career with Havertys, the most established Furniture Retailer in the industry. …
Warehouse/Die Cutter
~Must have worked in a warehouse ~Attention to detail ~Knows measurements ~Mechanically inclined ~Willing to learn how to print plates, cutting dye ~Monday-Friday 8am-5pm ~Near Frost Bank Center…
Remote Life & Health Insurance Agent
Location: 100% Remote (U.S. Based) Employment Type: Full-Time / Flexible Hours Compensation: $90,000–$120,000/year Extras: Weekly Pay | Equity Opportunity | Bonus Program | Vested Renewal…
Sales Representative - Fully Remote
Location: Remote Position/Work from Home Job Type: Full-Time/Part-Time Compensation: 100% Commission-Based About Us: We’re about creating a culture that’s inspiring, inclusive, and …
Customer Service
We are looking for motivated individuals who possess excellent listening skills as well as superior communication abilities, both verbal and written. Job will entail answering and responding to both …