Catering Reservations Coordinator

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Catering Reservations Coordinator

Reservations Coordinator is responsible for generating restaurant revenue by maintaining positive rapport with existing clients and developing new contacts for potential business. Responsible for projecting a professional company image through in-person and phone interaction. Must be committed to La Familia Cortez Restaurants Philosophy and service motto.

Essential Duties and Responsibilities:

• Scheduled for a minimum of 45 hours per week, including lunch and dinner shifts. Should also include evenings and weekends as events require.
• Must be able to coordinate multiple tasks such as drafting proposals, overseeing event setups, handling client phone calls and emails, while maintaining required standards of operation.
• Maintain existing clients by keeping in touch with past clients through phone calls, emails, letters, and personal meetings.
• Establish and maintain great rapport and communication with our guests, team members and vendors.
• Greeting the event planner at the beginning of the event and introducing them to any other key staff (banquet captain, chef, manager, etc.)
• Ensure the bill reflects the costs stated in the contract.
• Responsible for finding new clients to hold reservations or catered events.
• Thorough knowledge of the restaurant and catering menu.
• Responsible for overseeing the set-up of events to make sure they are in-line with client's requests.
• Takes part in business development projects such as the Amigo Cards.
• Tracks catering and reservation sales.
• Promotes restaurant and catering services to the public to gain exposure by calling on local businesses and organizations to help build a steady base of clients.
• Maintains complete files on completed events for future reference on events that may be scheduled.
• Tracks conventions and events each month to keep both management and staff informed on city events.
• Works closely with the billing department to ensure that clients are billed correctly.

Qualifications

Education/Experience

High School Diploma or General Education Degree (GED) preferred. Associates Degree a plus. Experience in restaurant reservations or special event coordination required.

Language Skills

• Ability to read, analyze and interpret general business periodicals, professional journals, technical procedures, government regulations, etc.
• Ability to write reports, business correspondence and procedure manuals.
• Ability to effectively present information and respond to questions from groups of managers, clients, customers and general public.

Mathematical Skills

• Ability to calculate figures and amounts such as discounts, interest, commissions, proportions, percentages, square footage, volume, etc.

Reasoning Ability

• Ability to solve practical problems and multi-task.
• Ability to interpret a variety of instructions furnished in written, verbal, diagram or schedule form.
• Ability to oversee various projects and events at once.

Computer Skills

Has the technical knowledge necessary to effectively and efficiently email and use Microsoft Office Products and Outlook tools.

Certificates, Licenses, Registrations

TABC and Food Handler Certifications