eLearning Lab Proctor
- Performs daily eLearning lab site opening and closing procedures
- Checks in trainees and verifies identification where necessary
- Escorts trainee to assigned computer, explains the course and/or exam processes, provides necessary training material to trainees, launches course(s) for trainees, monitors trainees, and provides technical assistance
- Understands testing procedures for each exam and adheres to company quality and security measures
- Communicates and monitors trainees to ensure adherence to HASC policies regarding sleeping, talking, note taking, cheating, cell phone usage, and others as determined
- Verifies trainee scores and posts results when required
- Reports unethical trainee behavior to management
- Responsible for maintaining professional and clean eLearning labs
- Ensures an adequate inventory of handouts, cleaning supplies, and headsets are available
- Reports all course problems or discrepancies in a timely and efficient manner to the Supervisor of eLearning Lab.
- Assists with the logistics of classroom preparation, training material inventory, and supplies, as directed by the Safety Instructor
- Assists in the classroom training activities, including testing procedures
- Customer service skills are a must. Strong communication skills - written and oral.
- Must enjoy working with the public and have a strong initiative to work independently.
- Must be able to work in a quiet environment and learn detailed procedures.
- Proven ability to work under pressure and make effective decisions.
- Cross-train and assist other departments as necessary.
- Thorough understanding of and ability to use Windows Microsoft Office programs, Internet, and Windows Explorer
- Basic knowledge of computer hardware
- Proven organizational skills
- High school diploma or general education degree (GED)
- Willingness to work at different locations if the company need arises
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