- Caregiver Coordinator
- Supervision, and when necessary, discipline of the caregivers
- Overall management of the caregivers, including development and implementation of caregiver training programs in collaboration with the DO and implementation and dissemination of the Occurrence Policy
- Conduct bi-monthly site checks of each caregiver to ensure care plans are being implemented correctly, policies and procedures are adhered to, and all job duties are performed in a manner that is satisfactory and meets the Senior Helpers brand expectations
- Creates morale building recognition programs for the caregivers such as Caregiver of the Month, acknowledgments of high-level performances, and training completions
- Reviews the daily logs and time sheets bi-weekly to ensure that each caregiver is following the care plan and that lost hours are identified
- Develops and disseminates caregiver newsletter or manages the Caregiver Coordinator to do so
- Manages the caregiver contact board
- Communicates all new hires, terminations, and inactive employees to scheduler for input into Soneto
- Manages all caregiver call outs, late arrivals, early departures, and refusals of assignments; takes appropriate action based on the Occurrence Policy
- Works with the Scheduling Coordinator to hire for the void; runs ads accordingly
- Ensure that applicants have been properly screened and that orientation/hiring sessions are comprehensive and conducted for all hires (or manages the HR Coordinator to do this.
- In concert with the Scheduling Coordinator, responsible for ensuring appropriate matching and placement of caregivers with clients and ensuring scheduling is done for optimum gross profit margin
- Works with Office Admin or HR Coordinator, responsible for ensuring appropriate matching and placement of Caregivers with clients and ensuring scheduling is done for optimum gross profit margin
- Interviews caregivers or manages the HR Coordinator to do this
- Implementation of the Senior Gems program
- Must have minimum of one year experience managing employees, preferably in a home care setting
- Must have excellent organizational skills, attention to detail, and the ability to prioritize in a changing environment
- Proactive problem prevention and issue resolution leadership ability
- Minimum of 18 months experience in recruiting or HR on-boarding activities required
- Ability to visit clients homes in the assigned territory
- Bachelor’s degree and three years of related work experience strongly preferred
- Proficiency in Microsoft Word, Excel, Internet, and Outlook required
- Ability to learn other software programs quickly
- Strong verbal communication skills, especially using the telephone
- Ability to work independently and as part of a team
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