Business Support Management

Description

Join our team where youll play a key role in supporting day-to-day business operations and driving process improvements. We value your ability to collaborate across teams solve problems and deliver impactful solutions in a dynamic environment.

As a Business Support Manager in Commercial & Investment Bank (CIB) you will provide essential business administration and control support partnering with senior management and cross-functional teams. Youll help ensure smooth onboarding process controls and risk mitigation while contributing to strategic initiatives. Your work will help maintain a high-performing compliant and collaborative business environment.

Job Responsibilities

• Manage employee onboarding offboarding and transfers for CIB business functions
• Request applications and market data services to support business needs
• Provide solutions and triage day-to-day issues by coordinating with relevant partners
• Act as liaison with project management for technology and facility upgrades and intern onboarding
• Serve as a conduit to multiple groups and business teams; maintain floor plans oversee move management and review cost allocations
• Review and certify physical floor access for employees
• Enforce a dynamic control and compliance environment driving continuous risk mitigation in business processes
• Ensure effective business and process controls are maintained across all functions
• Participate in and occasionally lead strategic initiatives and ad hoc projects within Business Support Management
• Provide guidance and support to drive the agenda for business operations

Required Qualifications Capabilities and Skills

• Minimum 2 years of related experience in business administration or support
• Proficient in Microsoft Office (Excel Word PowerPoint)
• Strong verbal and written communication skills with a professional demeanor
• Independent problem-solving abilities and mature judgment
• Ability to work under pressure prioritize multiple assignments and complete tasks efficiently
• Excellent relationship-building skills and ability to influence others
• Organized self-starter who consistently meets deliverables
• Ability to work effectively in a team and adapt to diverse working styles
• Comfortable leading initiatives and collaborating with senior leadership

Preferred Qualifications Capabilities and Skills

• Customer service or client-facing experience
• Experience in move management or facility operations
• Familiarity with cost allocation and business controls
• Exposure to project management or strategic initiatives
• Ability to drive process improvements in a dynamic environment