Senior Customer Success Manager (US-Based) - Remote

Overview

We are a leader in the database release automation space within the DevOps market. With over 100 million downloads, our open-source software empowers DevOps teams worldwide to accelerate software delivery by automating database updates.

We thrive in a high-growth environment, continually expanding our customer base, conducting innovative experiments, and tackling complex technical projects. Our culture emphasizes career growth, collaboration, and continuous improvement.

We're seeking a Senior Customer Success Manager to join our team. This customer-facing role involves close collaboration with Sales, Customer Support, Product, and Engineering teams, and you'll report directly to the Director of Customer Success.

What You'll Do

As a Senior Customer Success Manager, you will:

Build Relationships: Manage a portfolio of key customers, ensuring adoption, retention, growth, and overall satisfaction.
Plan for Success: Create joint success plans with customers, translating their goals into actionable objectives.
Foster Trust: Develop strong, trusted partnerships with customers to highlight the value we bring to their organizations.
Drive Growth: Work with the Sales team to identify and execute renewal and expansion opportunities.
Guide the Journey: Lead customers through lifecycle stages, from implementation to adoption and renewal.
Share Expertise: Offer operational best practices and help customers establish a Center of Excellence.
Collaborate on Solutions: Serve as the primary point of contact for escalations and coordinate with Support, Product, and Engineering teams to resolve issues.
Educate and Empower: Conduct workshops and demos to help customers maximize the benefits of our solutions.
Measure Progress: Track and report on customer success metrics both internally and to customer stakeholders.
Maintain Engagement: Conduct regular touchpoints to review progress against strategic and technical goals.

What We're Looking For

Must-Haves:

5+ years of experience in B2B customer success, account management, or consulting in customer-facing roles.
Ability to engage effectively with technical audiences, from engineers to executives.
Solid technical foundation, ideally in DevOps and the software delivery lifecycle.
Familiarity with database systems (e.g., MySQL, Oracle, PostgreSQL).
Knowledge of Git and other source control systems.
Excellent interpersonal and relationship-building skills.
Commercial mindset with a proven ability to identify and nurture business opportunities.
Strong analytical and problem-solving skills with attention to detail.
Exceptional written and verbal communication skills.
Bachelor's degree in a technical field or equivalent experience.

Nice-to-Haves:

Experience with Windows or Linux command-line interfaces.
Familiarity with cloud platforms such as AWS or Azure.
Experience with tools like HubSpot, Atlassian (Jira, Confluence), or monitoring tools (Splunk, Datadog, Elastic).
Previous experience with database automation tools.
Start-up experience.

Why Join Us?

Remote-first culture, with opportunities for in-person gatherings.
Home office allowance for remote workers.
Meaningful equity options.
Comprehensive health, vision, and dental benefits (country-specific).
Generous paid time off and paid holidays.
401(k) matching (US only).
Collaborative, no-jerks-allowed culture.
Clear opportunities for career growth and advancement.

What We Value

Collaboration and Transparency: We foster a team environment that values diverse perspectives and fresh thinking.
Entrepreneurial Spirit: Every team member has the opportunity to make a meaningful impact.
Innovation and Learning: We embrace new technologies and provide opportunities to learn from experienced professionals.
Customer Focus: We're passionate about helping organizations of all sizes improve their software delivery processes.

About Us

We are on a mission to provide the easiest, safest, and most powerful database change management solution. As agile methodologies and DevOps practices continue to grow, the importance of incorporating the database into the innovation process has become clear.

Rooted in open-source values like freedom, transparency, and meritocracy, we are a caffeinated, collaborative, and confident team eager to tackle the most challenging database CI/CD problems.

If you're passionate about helping the software world move faster, we'd love to have you on our team.

Note: Eligible candidates may be subject to criminal history checks in compliance with applicable laws.
Employment Type: Full-Time
Salary: $ 52,000.00 137,000.00 Per Year