Housing Facilities Service Manager, Campus Services

Housing Facilities Service Manager, Campus Services

Location: San Antonio, TX
Regular/Temporary: Regular
Job ID: 13795
Full/Part Time: Full Time

Org Marketing Statement

The University of Texas at San Antonio is a Tier One research university and a Hispanic Serving Institution specializing in cybersecurity, health, fundamental futures, and social-economic transformation. With more than 35,000 students, it is the largest university in the San Antonio region. UTSA advances knowledge through research and discovery, teaching and learning, community engagement and public service, and with an intentional focus on career readiness the university produces more graduates for the workforce than any other institution in the region. It is a catalyst for socioeconomic development and the commercialization of intellectual property — for Texas, the nation and the world. UTSA has been recognized as a Top Employer in Texas by Forbes Magazine. Learn more online , on UTSA Today or on X (formerly Twitter) , Instagram , Facebook , YouTube or LinkedIn .

In 2024, the UT System Board of Regents authorized UT System to begin integrating UTSA and UT Health San Antonio into one unified institution, establishing a world-class university that integrates academic, research, and clinical excellence to build a profoundly impactful university of the future. Driven by a vision for growth and impact, this merger will expand capacity to offer robust undergraduate and graduate programs, attract top-tier faculty and staff, develop innovative initiatives, and elevate transdisciplinary research to address the evolving needs of the region.

Posting End Date : Applications will be accepted through 11:59 PM CDT on 08/19/2025. At the discretion of the hiring department, this position posting may close once a sufficient number of qualified applications have been received.

Salary Range : Up to $49,000 annualized, commensurate with education, experience and qualifications.

Hours : up to 40 hours per week, exempt.

Required Application Materials :

• Resume is required.
• Cover letter is preferred.

Essential Functions

Job Summary

Provides managerial skills required for the operation of a Facilities Service Center for On-Campus Housing.

Core Responsibilities

1. Responsible for hiring, training, supervision, scheduling, and development of the student housing maintenance assistants assigned to residential communities.
2. Review and triage all incoming maintenance work orders submitted by residential students and staff; generate and assign work orders to appropriate maintenance and custodial teams for resolution.
3. Establish work priorities and monitor progress to ensure service requests are completed in a timely and high-quality manner.
4. Recommend and implement process improvements to enhance workflow, resident satisfaction, and operational efficiency.
5. Serves as the primary liaison between Housing Facilities, Real Estate and Property Management, and other campus partners to ensure coordinated support of student needs.
6. Maintains accurate records and generate reports related to housing facilities operations, including service trends, response times, parts and supplies inventories, and completed work. Responsible for tracking and reviewing billing for service requests. Assists with the procurement of parts, supplies, materials, goods and services to support Housing Facilities.
7. Coordinates and conducts work order training for Housing Facilities team and student employees to ensure consistency and quality in reporting and resolution.
8. Assist with the annual capital inventory reports and coordinate the documentation of assets.
9. Monitors performance metrics and provides data-driven insights to Housing and Residence Life leadership. Provide institutional performance monitoring, information gathering and reporting.
10. Responsible for identifying new TMA features/models to meet the expanding needs of Facilities.
11. Disseminates important policy and procedure information to staff.
12. Performs annual evaluations of assigned staff.
13. Develops ad hoc reports for Facilities departments, leadership, and customers.
14. Takes a proactive approach to assist co-workers in various tasks, to ensure safety.
15. Performs work tasks in a safe manner and in accordance with work instructions.
16. Proactively makes recommendations to improve safety.
17. Performs other duties as assigned.

Required Qualifications

• High school graduate or GED.
• Minimum of five years of experience in work order management, including at least two years of experience as a supervisor to include:
  • Five years of experience in a customer service position.
  • Additional education, up to a Bachelor's degree, may substitute for experience on a one year for one year basis
• This position requires the ability to maintain the security and integrity of UTSA and its infrastructure.

Knowledge, Skills, and Abilities

• Proficient in Microsoft Office Suite.
• Working knowledge of Computerized Maintenance Management Systems (CMMS).
• Standard office equipment usage.
  

Additional Information

• UTSA is a tobacco free campus.
• This is a security sensitive position. Employment is contingent upon a successful background check.
• Applicants selected must be able to show proof of eligibility to work in the United States by time of hire.
• Valid driver's license and Motor Vehicle Record (MVR) as applicable.

Working Conditions

• Office environment.
• Ability to travel to and from meetings, training sessions or other business-related events.
• Workdays, areas, and work hours may vary based on the needs of the department.

Physical Demands:

• Sedentary work; sitting most of the time. Jobs are sedentary, if walking and standing are required, only occasionally.
• Ability to exert up to 10 pounds of force to lift, carry, push, pull, or otherwise move objects.
  • Sedentary: Up to 10lbs - Ability to exert up to 10 pounds of force to lift, carry, push, pull or otherwise move objects.

This position will be primarily located on campus . Travel and parking expenses are the employee's responsibility.

Equal Employment Opportunity

As an equal employment opportunity and affirmative action employer, it is the policy of The University of Texas at San Antonio to promote and ensure equal employment opportunity for all individuals regardless of race, color, religion, sex, gender identity, sexual orientation, national origin, age, disability or genetic information, and veteran status. The University is committed to the Affirmative Action Program in compliance with all government requirements to ensure nondiscrimination. Women, minorities, people with disabilities and veterans are encouraged to apply. UTSA campuses are accessible to persons with disabilities.

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