Implementation Specialist
- Guide new and existing customers through the onboarding process of their software system, providing an excellent customer experience by anticipating and resolving client issues and questions in a timely manner. Includes providing project management, consultation, system configuration, training, and support during their onboarding process in a thorough, engaging, and fun way, recognizing individuals' different learning styles.
- Serve as a product expert to customer caseload and internal teams, providing consultation on best practice recommendations.
- Communicate regularly with customers to facilitate the set up of their system to best meet their agency's EHR needs through web meetings and email.
- Work alongside the rest of the Customer Enablement and Customer Experience teams to serve our community of customers.
- Participate in customer training initiatives alongside other Radicle Health teams, which may include some occasional travel to conferences, on-site training, or other events as needed.
- Maintain a high level of professionalism with clients, following the latest best practices for HIPAA (Health Insurance Portability and Accountability) and internal Radicle Health policies when communicating.
- 2+ years of experience in social services or relevant field preferred.
- Proven expertise in project management, implementation, or training.
- Strong understanding of EHR software, experience with AWARDS product preferred
- Social services, and HIPAA experience preferred. Insurance billing knowledge is a plus.
- Demonstrated ability to anticipate customer needs, creatively problem solve, and contribute to team efforts and culture in a meaningful way.
- Compensation: $60,000-$80,000
- Location: Remote
- Benefits: 401k matching, medical, dental and vision healthcare coverage, unlimited PTO, paid holidays, volunteer time off, paid parental leave, etc.
- Some travel required.
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