Call Center Agent
- Handle incoming calls and respond to customer inquiries promptly and courteously.
- Provide accurate information about products, services, and company policies to customers.
- Assist customers in troubleshooting issues and resolving complaints effectively.
- Document customer interactions and maintain detailed records of conversations in the system.
- Follow up on customer interactions to ensure satisfaction and issue resolution.
- Collaborate with team members and other departments to enhance customer service procedures.
- High school diploma or equivalent; additional education in communications or customer service is a plus.
- Proven experience in a call center or customer service role is preferred.
- Excellent communication skills, both verbal and written, with a friendly and approachable demeanor.
- Strong problem-solving skills and the ability to think critically under pressure.
- Familiarity with CRM systems and customer service software is an advantage.
- Ability to handle high call volumes while maintaining attention to detail and service quality.
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