Senior Product Manager - E-commerce & Retail

About Us

Concord isn't your typical consulting firm; we're an execution-focused company passionate about delivering results. Our mission is to help clients enhance customer experiences, optimize operations, and revolutionize product offerings through seamless integration, optimization, and activation of technology and data.

Our services and solutions include Digital Experience (Salesforce, Headless Commerce, UI/UX), Data and Analytics (Snowflake, Databricks, Martech Analytics), and Engineering and Application Services (Application Modernization, Greenfield Apps, Portal Buildout, etc.).

About The Role

We are seeking a strategic and customer-focused Senior Product Manager to drive e-commerce and omnichannel initiatives for one of our key enterprise retail accounts. In this role, you will define the vision, strategy, and roadmap for web, mobile, and in-store connected experiences, ensuring every product decision is grounded in business objectives, customer insights, and platform best practices.

You’ll work closely with client stakeholders, cross-functional teams, and technology partners to deliver impactful solutions that elevate the customer journey. If you thrive in a fast-paced, collaborative environment and have a deep understanding of retail commerce platforms (preferably Salesforce Commerce Cloud), this is your opportunity to influence the digital direction of a leading retail brand.

What You’ll Be Doing

• Define and own the product vision & roadmap for web, mobile, and omnichannel retail experiences aligned to business objectives.
• Translate business strategy into functional e-commerce solutions, ensuring alignment with platform capabilities and best practices.
• Lead the end-to-end product lifecycle — from ideation, requirements, prioritization, and sprint planning to release and post-launch optimization.
• Collaborate with UX/UI teams to create customer-centric experiences, ensuring accessibility, usability, and conversion optimization.
• Partner with engineering teams (SFCC & integrations) to define epics, user stories, and acceptance criteria, ensuring technical feasibility.
• Work with cross-functional stakeholders (marketing, merchandising, operations, IT) to gather requirements and balance competing priorities.
• Oversee integrations with 3rd-party retail systems (OMS, ERP, CRM, payments, personalization, analytics, loyalty, etc.).
• Monitor product KPIs — traffic, conversion, AOV, RPV, cart abandonment — and lead data-driven improvements.
• Ensure platform stability and scalability, including release governance, regression testing, and performance optimization.
• Maintain compliance and security with PCI DSS, GDPR/CCPA, and accessibility standards (WCAG).
• Champion agile practices — backlog grooming, sprint retrospectives, continuous improvement.
• Mentor junior product managers and act as a subject matter expert in e-commerce and retail digital commerce trends.

What We’re Looking For

• 7+ years in product management, with at least 4 years in e-commerce and/or omnichannel retail.
• Salesforce Commerce Cloud (SFCC) experience strongly preferred; experience with other major commerce platforms is a plus.
• Understanding of APIs, integrations, and retail system architectures (OMS, ERP, CRM).
• Proficiency with analytics tools (Google Analytics, Adobe Analytics, etc.) and data-driven decision making.
• Strong background in Agile/Scrum product development.
• Excellent stakeholder management, collaboration, and presentation skills.
• Experience in beauty, cosmetics, personal care, health & wellness, or related retail sectors is a plus.
• Bachelor’s degree in Business, Marketing, Computer Science, or related field.

What We Offer

• Health, Dental, and Vision Insurance: Comprehensive coverage to support your well-being.
• Employer Contributions to Health Savings Accounts (HSA): Helping you save for medical expenses.
• Flexible Spending Accounts (FSA): Options for healthcare and dependent care expenses, plus a $200 Lifestyle Spending Account (LSA).
• Disability Insurance: Short- and long-term coverage, fully paid by the employer.
• Life and AD&D Insurance: Employer-provided coverage, with options for additional voluntary coverage.
• Paid Time Off (PTO) and Holidays: PTO and paid company holidays.
• Employee Assistance Program (EAP): Access to personal and professional support resources.
• Career Growth Opportunities: Pathways for advancement and skill development.
• Team Engagement Activities: Regular team-building events and company-sponsored activities to foster collaboration and connection.

Additional Information

• Salary: $130,000 annually.
• Location: Dallas, TX. Hybrid 2-3 days on site.
• Employment time: full-time permanent hire with Concord.
• Targeted start: August - September 2025
• Requirements: must be authorized to work legally in the US without sponsorship, now or in the future.

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More than just a consulting firm, Concord is an execution company helping clients enhance customer experience, optimize operations, and differentiate product offerings. From digital transformation and legacy modernization to domain-driven design, we deliver real solutions for the problems our clients face. Join one of the fastest growing consulting firms in the Midwest!

Our core capabilities work together to help companies untangle their toughest business and technology challenges: Business Strategy & Alignment, Digital & User Experience, Cloud Applications & Integration, Data Solutions & Analytics, Quality Engineering, and Information Security.

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