Client Services Representative

**Applicants must submit their resumes and fill out an application by clicking this link Apply Here

Location & Work Setup:
This position will begin remotely on April 27, 2026 , with the expectation to transition to a full-time, in-office role .

In-Office Location:
2013 S Lamar Blvd, Austin, TX 78704

Shift:
Monday–Friday

• 6:00 AM – 2:30 PM (PST)

• 8:00 AM – 4:30 PM (CST)

Job description

Description

Our Client Service Center is on the lookout for friendly, dedicated, hardworking, punctual, and compassionate team players to join our team. The position will require an ability to work independently and with a team as a Wellness Plan Specialist.

Who We Are

National Veterinary Associates is one of the largest private owners of freestanding veterinary hospitals, pet resorts, and specialty pet hospitals in the United States, Canada, Australia, and New Zealand. Each general practice hospital, specialty hospital, and pet resort operates under its brand. With rapid annual growth through acquisition, NVA needs people with the ability and knowledge to manage the operation today, and tomorrow scale to support a much larger and complex organization. A cornerstone of the NVA culture is a servant leadership approach to our business, hospitals, pet resorts, and teams. We find people who exemplify the same servant leadership approach are best suited for NVA. We are a community dedicated to the love of animals and the people who love them.

Position Responsibilities
Provide concise, friendly service through outbound calls on behalf of multiple veterinary hospitals.

Wellness plan communications and renewals

Effective communication (written and verbal) with strong closing skills

Educate clients on animal preventive care including vaccines, lab testing, dentistry

Schedule veterinary appointments using AVImark

Review and update client, patient, and accounting software

Payment collection on outstanding debt

Ability to troubleshoot and provide solutions

Accurately complete document updates each shift

Work independently in a friendly and supportive environment

Provide excellent client service and telephone etiquette

Achieve performance goals

Coach and provide feedback to our supported sites

Other duties/projects as assigned

Qualifications

High school diploma

5+ years call center/office

Quality client service

Professional work-ethic

Accurate, detailed multi-tasker

Basic math skills

Proficient with Microsoft Office and Excel

Time management and problem-solving skills

Ability to overcome objections

Adapt to changing environment

Goal-oriented and easily motivated

Must be able to work at a computer for long periods, which includes keyboard and mouse

Preferred Experience

Wellness Plans

Veterinary or healthcare

AVImark Practice Management System

Cornerstone/Idexx Petly Software

CXOne Contact System

Smartsheet

QuickBase

1-2 years of account receivable or collection experience

Windows PC applications

40+ WPM

Bilingual a plus

Hours and Compensation

Full-time position with a competitive benefits package

Incentives offered

Training provided

• The base hourly range for this position is $16 - $20. Our pay ranges are primarily determined by role, level, and location. The range provided for each job posting reflects the minimum and maximum target for the position. Within the range, individual pay is determined by work location and additional factors, including job-related skills, experience, and relevant education or training. This position is also eligible for a periodic bonus.

**Applicants must submit their resumes and fill out an application by clicking this link Apply Here