Receptionist: Uplift Grand Preparatory
- The Receptionist is a non-instructional team member on campus, helping to drive our world-class support mission. They play a key role in monitoring our front desk by providing excellent customer service to our families and staff. In addition, they help in various clerical and receptionist tasks to maintain an efficient operations team. The Receptionist reports to the campus Operations Director.
- Drives customer satisfaction for parents, teachers, and academic leaders in line with our World Class Support mission.
- Ensures they are up to date on all campus-based activities
- Ensures they are knowledgeable on scholar enrollment requirements and deadlines
- Ensures they are maintaining and monitoring safety practices
- Ensures scholars are signed in and out accurately
- Ensures confidentiality
- The receptionist is responsible for actively monitoring the front desk, answering all incoming phone calls, and providing information.
- They will be receiving and routing incoming calls to the appropriate staff member
- They will be taking accurate messages and directing to the appropriate staff member
- They will be answering questions from families, staff, and scholars
- They will ensure all guests are sign-in, verified and issued a visitor pass
- They sort and disperse mail
- The receptionist is the “face” of the campus. Often, they are the first person our families and communities see and/or speak to. This position is intended for those who enjoy connecting with people frequently and can provide excellent customer service.
- They maintain a positive image of the campus through interacting with families, staff, scholars, and the community
- They assist the Operations Director in establishing a positive, support focused culture on campus
- Education Requirements: High School Diploma or GED, Associates Degree preferred
- Experience Requirements: Minimum two (2) years of experience as Administrative Assistant or Customer Service representative
- Special Skills/Certifications:
- Exceptional organization skills
- Extremely detail-oriented
- Self-motivated
- Able to manage complex projects in a fast-paced environment
- Strong problem-solving skills
- Commitment to excellence
- Communication Skills: Strong written and verbal communication skills required
- Bi-lingual Sills: Bilingual in Spanish required
- Technology: Strong computer skills; familiar with the Microsoft suite: Excel, Outlook, PowerPoint, Teams; able to quickly learn and utilize new applications.
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