Service Operations Manager - Residential & Commercial Door Services

We’re recruiting for a growing service company in the door and access systems industry that's looking for a sharp, organized Service Operations Manager to lead daily workflow, manage field teams, and improve the customer experience. This is a leadership role where operational coordination meets people development.

In This Role, You’ll:

• Oversee scheduling and dispatch for both residential and commercial service calls

• Drive technician productivity and performance across daily assignments

• Review job documentation and ensure consistent use of CRM tools (Service Fusion or similar)

• Work directly with customers to resolve service issues and manage expectations

• Prepare estimates and manage invoice accuracy

• Deliver clear reports on team metrics, job status, and technician KPIs

• Onboard and train new hires; support ongoing team development

• Enforce process consistency and drive operational improvements

• Manage materials, equipment rentals, and vendor coordination

What You Bring:

• Background leading field service or operations teams

• Advanced Microsoft Excel skills (reporting, formulas, pivot tables)

• Experience with scheduling and dispatch platforms

• Excellent time management and communication skills

• A proactive mindset with strong follow-through

• Familiarity with residential or commercial service environments

Compensation & Perks:

• $50K starting salary with performance review after 60–90 days

• $2,000 retention bonus at 6 months

• 1% commission on service and installation sales

• 13 PTO days after 90 days, plus six paid holidays

• Full medical, dental, vision, and additional insurance benefits

• Monday–Friday, 7 AM–5 PM work schedule

This position is based out of Spring, TX and requires on-site presence. If you’re ready to step into a leadership role where your operational skills make a direct impact — we want to hear from you.