Director, Solution Delivery Operations

Great companies need great teams to propel their operations. Join the group that solves business challenges and enhances the way we work and grow. Working at Gainwell carries its rewards. You’ll have an incredible opportunity to grow your career in a company that values your contributions and puts a premium on work flexibility, learning, and career development.

Summary

The Director of Solution Delivery Operations will support the creation, deployment, and ongoing operations of Gainwell’s account delivery shared services organization. This support will include creation and governance of controls tied to financial chargebacks, resource load balancing, process and SLA compliance, executive reporting, and talent development.

Your role in our mission

• Supports Vice President of Solution Delivery in communication, staffing, and governance activities.
• Sets direction to ensure accountable delivery on department commitments, influencing and governing process adherence by peer leadership.
• Sets direction with direct report team, ensuring completion of work assignment and understanding of / adherence to established company policies and procedures.
• Oversees business activities to ensure a high standard of professional excellence is maintained among staff members.
• Directs business function including, approval of overall project plan, budgets, and work breakdown structure.
• Establishes and implements short- and long-term strategies to deliver shared services to account delivery team within reasonable schedules and budgets.
• Establishes and communicates goals and objectives, defines methodologies, tasks, and activities, and clearly describes roles and responsibilities for performing to personnel.
• Communicates broadly to help ensure overall coordination for cross-functional teams.
• Works closely with Client Delivery to ensure client needs are met.
• Works with Finance and Client Delivery to establish charge-back process and ensure reconciliation.

What we're looking for

• Master's degree or equivalent combination of education and experience.
• Fifteen or more years of experience in healthcare operations and/or IT operations.
• Ten or more years of experience in SDLC processes.
• Ten or more years of supervisory or management experience.
• Experience working with concepts, practices, and procedures related to software delivery and support.
• Experience working with the management of various forms of financial and budget tracking/adherence.
• Experience with departmental transformation, including people, process, and technology.
• Track record of accountable delivery of large project scope, within committed timeline and budget.

What you should expect in this role

• This position is 100% remote with up to 15% travel annually.

The deadline to submit applications for this posting is October 24, 2025.

The pay range for this position is $127,400.00 - $182,000.00 per year, however, the base pay offered may vary depending on geographic region, internal equity, job-related knowledge, skills, and experience among other factors. Put your passion to work at Gainwell. You’ll have the opportunity to grow your career in a company that values work flexibility, learning, and career development. All salaried, full-time candidates are eligible for our generous, flexible vacation policy, a 401(k) employer match, comprehensive health benefits , and educational assistance. We also have a variety of leadership and technical development academies to help build your skills and capabilities.

We believe nothing is impossible when you bring together people who care deeply about making healthcare work better for everyone. Build your career with Gainwell, an industry leader. You’ll be joining a company where collaboration, innovation, and inclusion fuel our growth. Learn more about Gainwell at our company website and visit our Careers site for all available job role openings.

Gainwell Technologies is an Equal Opportunity Employer, where all qualified applicants will receive consideration for employment without regard to race, religion, color, national origin, gender (including pregnancy, childbirth, or related medical condition), age, sexual orientation, status as a protected veteran, status as an individual with a disability, or other applicable legally protected characteristics.