Member Services Representative, AACU Mortgage Processing

Position: Member Services Representative, AACU Mortgage Processing
Location: Fort Worth, Texas
Duration: Contract
Job ID: 178029

Job Overview:
The Member Services Representative will be responsible for creating new mortgage loans and processing applications for the purchase or refinance of real estate. This role involves ensuring compliance with all applicable laws and regulations, maintaining confidentiality, and delivering exceptional service to members. The position is a 90-day contract with the potential to extend or convert to a permanent role. The role is 100% onsite, and the interview process includes two rounds: an initial phone screen and an onsite interview if needed.

Responsibilities:

• Prepare pre-closing Loan Quality Initiative requirements, credit analysis, and quality control of loan information.
• Provide accurate closing and funding of mortgage loans across all 50 states and the Virgin Islands using the Prime Alliance LFC system.
• Serve as a backup for initial member contact via incoming phone calls and assist with loan applications through the Prime Alliance loan origination system.
• Represent the Mortgage Department in various Credit Union events, seminars, and special projects as directed by management.
• Meet deadlines and assist with production goals.
• Ensure the security and confidentiality of all account and related information.
• Perform other duties as assigned.

Qualifications:

• High school diploma or GED (required).
• Previous banking or Credit Union experience (preferred).
• Previous mortgage lending experience (preferred).
• Knowledge of FNMA, NCUA, and AAFCU Mortgage Lending Guidelines (preferred).
• Experience in Residential Mortgage Closing and Funding (preferred).
• Working knowledge of PC software, including Desktop Underwriting, Prime Alliance, and Episys (preferred).

Knowledge, Skills, and Abilities:

• Proficiency in Microsoft Office software (Word, Excel, Access, PowerPoint).
• Ability to perform in a fast-paced environment and handle multiple tasks.
• Strong interpersonal and communication skills with professional telephone manners.
• Effective verbal and written communication skills at all levels.
• Spanish language skills (a plus).
• Ability to work under deadlines and high-volume pressure.
• Adaptability to change and a diverse work environment.
• Self-motivation with strong organizational skills and attention to detail.
• Ability to maintain satisfactory performance and attendance.
• Ability to pass applicable pre-hire compliance checks.

About PTR Global: PTR Global is a leading provider of information technology and workforce solutions. PTR Global has become one of the largest providers in its industry, with over 5000 professionals providing services across the U.S. and Canada. For more information visit www.ptrglobal.com

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Pay Range: $18 - $20/Hr

The specific compensation for this position will be determined by several factors, including the scope, complexity, and location of the role, as well as the cost of labor in the market; the skills, education, training, credentials, and experience of the candidate; and other conditions of employment. Our full-time consultants have access to benefits, including medical, dental, vision, and 401K contributions, as well as PTO, sick leave, and other benefits mandated by applicable state or localities where you reside or work.

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