Eligibility and Enrollment Specialist
- Interview applicants in a professional and courteous manner to obtain appropriate demographic and household
- Accurately enter client data, and collect, verify and scan appropriate documents into the eligibility database according
- Accurately apply the Eligibility Policies and Procedures to determine client eligibility and enroll eligible clients into the
- Track enrollment and troubleshoot State program applications as assigned
- Inform and educate clients on program benefits, in person, over the phone, or through email.
- Pay attention to details
- Ability to work some weekend work, covering the Eligibility Call Center
- Adding, subtracting, multiplying or dividing quickly and correctly and to understand and organize a problem and then to
- Using relevant information and individual judgment to determine whether events or processes comply with laws,
- Work effectively with individuals from diverse backgrounds
- Administrative and clerical procedures and systems such as word processing and data base systems, and other office
- Interviewing techniques and proper interviewing etiquette
- Conflict resolution techniques
- Analyzing information and evaluating results to choose the best solution
- Knowing how to find information and identifying essential information
- Communicating effectively in speaking and writing as indicated by the needs of the audience
- Coordinating activities by adjusting actions in relation to others' actions
- Being aware of others' reactions and understanding why they react the way they do
- Performing basic operations in Microsoft Office Suite
- Listening to what other people are saying and asking questions as appropriate
- Actively looking for ways to help people and establishing and maintaining effective working relationships
- Efficiently shift back and forth between two or more activities or sources of information
- Correctly follow a given rule or set of rules in order to arrange things or actions in a certain order including procedures,
- Use deductive reasoning to apply general rules to specific problems to come up with logical answers and decide if an
- Communicate information and ideas in speaking and writing so others will understand
- Three (3) years of related experience.
- Experience assisting clients with applying for state or federal programs
- Speak, read, and write Spanish fluently
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