Principal Analyst - IT Supply Chain OTC (FT)

The Principal Analyst, IT Supply Chain Order-to-Cash, is the team lead responsible for supporting and optimizing order-to-cash processes, with SAP solutions at the core. This role involves exposure to all areas of SAP Order-to-Cash (OTC), including Available-to-Promise (ATP), Order Management, Pricing, Delivery Scheduling, Shipping, Invoicing, and EDI Interfaces, analyzing business requirements, designing high-level solutions and estimates, and configuring SAP across the order-to-cash area.

Duties and Responsibilities of the Position:

• Lead end-to-end SAP SD/OTC process design, including order management, pricing, shipping, billing, and accounts receivable.
• Configure SAP SD module components, such as sales order types, item categories, schedule lines, pricing procedures, condition techniques, and copy control.
• Optimize ATP logic for real-time availability checks, considering stock levels, planned receipts, and lead times to confirm delivery dates. Collaborate with supply chain teams to optimize ATP logic for real-time availability across warehouses.
• Troubleshoot integration issues between SD billing and FI/CO for accurate account determination and revenue posting.
• Troubleshoot tax integration issues with Vertex.
• Support Electronic Data Interchange (EDI) interfaces for OTC processes, such as inbound sales orders (e.g., EDI 850) and outbound invoices (e.g., EDI 810).
• Troubleshoot EDI issues, including mapping errors, IDoc failures (e.g., ORDERS, INVOIC). Collaborate with middleware teams (e.g., Biztalk) to resolve connectivity issues with trading partners.
• Validate EDI data accuracy for orders, invoices, and advance shipping notifications (ASN) to ensure compliance with partner requirements.
• Support testing and onboarding of new EDI partners, ensuring seamless integration with SAP SD.
• Facilitate workshops to gather business requirements, perform fit-gap analysis, and map solutions to client needs.
• Lead cross-functional teams, coordinating with FI/CO, MM, PP, and WM consultants to ensure seamless module integration.
• Partner with business stakeholders, including sales, customer service, and supply chain teams, to translate requirements into functional and technical solutions.
• Provide training and support to end-users and power users on SAP SD/OTC processes.
• Analyze and resolve complex issues in OTC workflows, including pricing errors, billing discrepancies, and ATP-related delivery delays.
• Recommend process improvements to enhance efficiency, accuracy, and customer satisfaction, such as automating order processing or optimizing ATP calculations.

Required Experience and Education:

• Bachelor’s degree in a related field or equivalent education and/or experience.
• 6-8 years’ relevant experience or equivalent education and/or experience.
• 5+ years SAP hands-on experience preferred.
• Demonstrated experience and understanding of ERP systems, including a solid understanding of the system development life cycle, application development dynamics, and IT best practices.
• Advanced knowledge of SAP business processes and core SAP modules preferred.
• Hands-on experience with SAP ECC 6 and SAP S/4HANA 2021 or newer preferred.
• Involvement in large-scale SAP implementations or transformation initiatives preferred.
• Direct participation in an ECC to S/4HANA migration project preferred.
• Technical SAP knowledge of: ABAP programming, BAPI, BAdI, IDOC, batch input, SAPscript, Smart Forms, LSMW, job scheduling, and OSS note implementation.

Competencies:

• Demonstrated analytical skills to understand, evaluate, and optimize business processes within SAP environments.
• Ability to quickly assess technical risks, identify impacts, and define solutions to remove roadblocks and maintain project momentum.
• Deep conceptual and practical knowledge in relevant job discipline.
• Strong communication, problem-solving, and organizational skills.
• Skilled in prioritizing tasks and managing time effectively.
• Maintains integrity and discretion when handling sensitive and confidential information.
• Proficient in project management tools, issue tracking systems, software development processes, SAP, and Microsoft Office.
• Positive, adaptable, and collaborative team player, capable of managing multiple projects simultaneously.
• Exercises professionalism, sound judgment, and resourcefulness, especially in environments with limited formal processes.
• Knowledge of SOX (Sarbanes-Oxley) audit framework and experience with quarterly/annual review processes.

We offer competitive salary and a comprehensive benefits package, career opportunities, and an environment of creativity and growth. Examples include: Company Match on 401k,Employee Purchase Discount, and Tuition Reimbursement.

Dal-Tile is a proud supporter of our U.S. military, veterans and their families - Thank You for Your Service!

Active military, transitioning service members and veterans are strongly encouraged to apply.

Mohawk Industries, Inc. is an Equal Opportunity Employer including disability/veteran committed to an inclusive workplace and a proud Drugs Dont Work participant.

Dal-Tile is the largest manufacturer and marketer of ceramic, porcelain, glass and metal tile as well as natural stone, large format slab and countertop products used in residential and commercial spaces across North America.Under its three powerhouse brands — Daltile, Marazzi and American Olean — Dal-Tile leads the industry in both design and product innovation, and is committed to incorporating environmentally-friendly materials, processes, and products throughout its organization.Dal-Tile has more than 9,500 employees in North America and sells its products through a network of more than 300 company-owned sales service centers, stone slabyards and design studios that service a robust network of trade customers. Dal-Tile products are also sold through independent flooring retailers, independent distributors and leading home center retailers nationwide.Founded in 1947 and headquartered in Dallas, Dal-Tile is a division of Mohawk Industries, the leading global flooring manufacturer that creates products to enhance residential and commercial spaces around the world.For more information on Dal-Tile and Mohawk Industries, please visit mohawkind.com. For product information, visit daltile.com, marazziusa.com, and americanolean.com.