IT SaaS Administrator
- Administer Microsoft Entra ID (Azure AD) and Microsoft 365 Admin Center, including user lifecycle management, conditional access policies, MFA enforcement, license assignments, and directory synchronization
- Manage Google Workspace administration: users, groups, organizational units, Drive sharing policies, and security settings; support employee onboarding and offboarding workflows
- Maintain Salesforce user accounts, roles, profiles, and permission sets; support configuration changes, data integrity efforts, and basic workflow/automation needs in coordination with business stakeholders
- Administer Microsoft Dynamics 365 Business Central, managing user access, integrations, and system configurations in close partnership with the Finance and Operations teams
- Own administration of additional SaaS tools across the portfolio (e.g., Slack, Okta, Zoom, Atlassian Suite, DocuSign, or similar), including provisioning, license optimization, and day-to-day support
- Enforce least-privilege access principles, conduct periodic access reviews, and support audit and compliance activities (e.g., SOC 2) across all administered platforms
- Identify and implement automation and integration opportunities using tools such as Power Automate, Zapier, or native API connectors to reduce manual work and improve cross-platform data flows
- Maintain accurate and up-to-date documentation for all administered systems; provide end-user training and handle escalations from the helpdesk
- Track SaaS contracts, license utilization, and renewal timelines; make data-driven recommendations to optimize spend and right-size licensing across the portfolio
- Foster a positive culture and advocate for continuously improving the employee technology experience
- 3–4 years of hands-on SaaS administration experience in a corporate IT or business operations environment
- Proficiency with Microsoft Entra ID (Azure AD) and Microsoft 365 Admin Center, including conditional access, identity governance, and license management
- Strong working knowledge of Google Workspace administration
- Experience administering Salesforce; Salesforce Administrator certification is a plus
- Familiarity with Microsoft Dynamics 365 Business Central or a comparable ERP/financial system
- Understanding of SSO, SCIM provisioning, MFA, and identity lifecycle management; Okta experience a plus
- Ability to troubleshoot cross-platform issues and communicate technical concepts clearly to non-technical stakeholders
- Experience with ticketing and ITSM systems (e.g., Jira, ServiceNow, or Zendesk)
- Strong organizational skills with the ability to manage multiple priorities in a fast-paced, high-growth environment
- Excellent written and verbal communication skills
- Collaborative, team-oriented working style with a strong attention to detail
- Initiative and self-motivation — ability to work with limited supervision and drive projects to completion
- Microsoft certifications (MS-900, MS-102, SC-300) or equivalent
- Experience with Power Automate, Power BI, or the broader Microsoft Power Platform
- Familiarity with MDM solutions such as Intune or Jamf
- Experience supporting a hardware, manufacturing, or robotics company
- Exposure to SOC 2 or ISO 27001 audit processes
- 3–4 years of relevant SaaS administration or IT operations experience required
- Bachelor's degree in Information Technology, Computer Science, Business, or a related field preferred; equivalent experience accepted
- Relevant vendor certifications (Microsoft, Google, Salesforce) are a plus
- Prolonged periods of sitting at a desk and working on a computer
- Must be able to lift 15 pounds at times
- Vision to read printed materials and a computer screen
- Hearing and speech to communicate
- This is a direct hire. Please, no outside Agency solicitations.
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