Automotive Claims Adjuster
- Handle inbound phone claims.
- Work in a call center environment focused on handling calls daily with expected performance metrics, handle times, and volume.
- Probe and troubleshoot mechanical breakdown claims to determine whether customer complaint, repair facility diagnosis, and failed parts meet the criteria for approval based on the terms and conditions of the extended service contract.
- Review and verify repair costs using standard “national labor guides” (including labor rates and time) to ensure estimates are within approval guidelines. Use other resources such as technical bulletins, recalls and system comments, and other requirements during the adjudication process.
- Verify repair information to determine if coverage is within the guidelines of the service contract.
- Document all interactions, research, verifications, and other claim-related information in the database system.
- Interface with customers, agents, dealers, and other relevant parties to complete all investigations of claims.
- Review claims using the adjudication process established by department.
- Partner with other departments, claim adjusters, and management staff to identify options that support claims resolution and approval.
- Maintain a continual working knowledge of our client's products, services, and promotions.
- Retrieve information from company systems and communicate information back to the customers, dealers, repair facilities, and vendors in a clear and concise manner. BASIC AND PREFERRED QUALIFICATIONS (EDUCATION AND EXPERIENCE)
- 2+ year's minimum experience (Required)
- High School Diploma or GED (Required)
- Some college (Preferred)
- Proficient knowledge of Microsoft Office (Required)
- ASE Certification (Preferred)
- Mastery of the English language, both written and verbal.
- Strong attention to detail, is dependable and follows through.
- Ability to read and interpret information.
- High level of maturity to handle sensitive and confidential situations.
- Strong work ethic and excellent time management skills.
- Strong interpersonal skills and ability to work well with people throughout the organization.
- Willingness to maintain a professional appearance and provide a positive company image.
- Willingness to work non-traditional shifts which meet the needs of the team and company.
- Ability to think independently and make decisions.
- Ability to assist peers.
- High speed internet at home with a minimum download speed of 50 Mbps.
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