Resident Experience Director (Luxury Senior Living Community)

Job Description

Job Description

ABOUT US:

True Connection Communities, a proud member of Green Courte Residential Holdings, is a rapidly expanding network of luxury senior living communities specializing in Active Adult and Independent Living. At TCC, every day presents a unique opportunity for our team members to forge meaningful connections with residents, their families, and each other in a deeply personal and impactful way.

Whether you interact directly with residents or support those who do, you'll find countless opportunities to make a difference in the lives of others. We believe in fostering a supportive and engaging environment where every team member can thrive.

Discover more about True Connection Communities and how you can be part of our mission to enhance the lives of seniors by visiting – and, check out a brief sneak preview into a ‘day in the life’ at TCC with our Resident Experience Leader.

SALARY & BONUS:

Competitive base salary and an exceptional bonus/incentive plan designed to reward your hard work and success. Bonus Plan includes: resident referral bonus, quarterly bonus, and annual outperformance bonus.

SUMMARY:

We are seeking a results-driven and passionate Resident Experience Director to join our team at Meadowstone Place. These 55+ active adult communities, located in Dallas, TX, offer vibrant amenities and active neighbors. The ideal candidate will use their expertise in activity planning to create and deliver a dynamic schedule of individual and group programs that foster physical wellness, intellectual stimulation, social connection, creativity, and meaningful engagement for residents. In addition, this role partners with the Sales Team to lead the resident, family, and friend referral program, supporting initiatives that promote an active and vibrant lifestyle within the community.

WHAT YOU’LL DO:

• Provides outstanding services to all residents, family members, and visitors.
• Utilizes calendar creation technology and encourages residents to access and interact with the digital calendar.
• Directs scheduling and coordination with third party vendors.
• Conducts/leads majority of programs.
• Trains, supports, and instructs team members and volunteers to assist with activities.
• Coordinates, supports, and takes ownership of the resident, family, and friend referral program, promoting the program through events and regular communications.
• Assists with transportation for activity outings.
• Partners with residents and the local community to provide community in-reach through clubs, organizations, and activities.
• And other duties as assigned…

REQUIRED SKILLS:

• High School Diploma or equivalent experience.
• Experienced in activity planning, preferably with seniors.
• Independent leadership; dependable, self-motivated; relationship building, and ability to build rapport with residents, families, and guests.
• Ability to prioritize and meet deadlines in fast-paced environment.
• Demonstrated abilities in time management, organization, communication, enthusiasm, and effective interpersonal skills.
• Computer skills (navigating websites, email, and other tools)
• A valid driver’s license, clean driving record, and automobile insurance.
  

PREFERRED SKILLS:

• Prior experience in Sr. Living (highly desired)
• Prior experience overseeing activities and activity planning for multiple sites (highly desired)
• Prior experience in management and/or hospitality experience

WHAT WE OFFER:

• Competitive salary and incentive plans (payouts monthly, quarterly, and yearly)
• Health, Dental, Vision Insurance plan options
• Industry-leading Paid Time Off plan
• 401k
• And more…

True Connection Communities is an Equal Employment Opportunity Employer M/F/D/V. We are committed to equal employment opportunity to all qualified persons, without regard to race, color, religion, creed, ancestry, national origin, age, gender, gender identity or expression, marital status, disability, or other protected status, as established by Federal or State laws.

True Connection Communities complies with the Americans with Disabilities Act (ADA), to provide reasonable accommodations for persons with disabilities.

True Connection Communities is a Drug-Free/Smoke-Free Workplace.