Exercise Physiologist - Patient Enrollment
- Make high-volume outbound calls to eligible cardiac patients identified through health system partners
- Educate patients on cardiac rehabilitation, program expectations, and clinical benefits in a clear, reassuring way
- Use strong objection-handling and motivational interviewing techniques to drive enrollment and attendance
- Answer basic clinical questions within scope and appropriately escalate complex clinical concerns to the care team
- Assist patients with mobile app downloads, account setup, and basic technical troubleshooting
- Complete appointment reminder and confirmation outreach to reduce no-shows and improve attendance
- Accurately document call outcomes, patient status, and next steps in internal systems
- Meet or exceed daily call volume, enrollment, and attendance targets
- Partner closely with Enrollment Operations and Clinical teams to ensure a high-quality, compliant patient experience
- Bachelor's degree in Exercise Science, Kinesiology, Health Sciences, Nursing, or a related clinical field or equivalent clinical experience in cardiac rehab, physical therapy, or patient care
- Background in one or more of the following:
- Exercise physiology
- Cardiac rehabilitation
- Clinical care coordination
- Patient education or health coaching
- Strong verbal communication skills with the ability to build trust quickly with cardiac patients
- Comfort discussing cardiac conditions, procedures, and recovery in patient-friendly language
- Proven ability to perform in a metrics-driven, high-volume calling environment
- Strong objection-handling skills and ability to motivate behavior change
- Technical comfort helping patients navigate mobile apps and resolve basic tech issues
- Reliable internet connection and a quiet, professional home workspace
- Certified Exercise Physiologist (ACSM-CEP), Clinical Exercise Physiologist, Cardiac Rehab Specialist, RN, or similar clinical credentials
- Prior experience in:
- Cardiac rehab programs
- Hospital discharge or referral coordination
- Patient navigation or care management
- Experience enrolling patients into clinical or digital health programs
- Familiarity with EMRs, CRMs, power dialers, or patient engagement platforms
- Sales, outreach, or growth experience in healthcare or digital health environments
- Note: This is a 1099 contractor position
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