HVAC Service Dispatcher

At Flo-Rite Mechanical, we do more than 'fix air.' We engineer high-performance climate solutions for the Texas Triangle’s most demanding commercial environments. Serving San Antonio, Houston, and Austin, we’ve built a reputation for precision and zero-rework execution. We’re a team of pros who value the craft, respect the tech, and get it right the first time. Flo-Rite Mechanical; building dynamic systems and a legacy of mechanical excellence.

Role Purpose:

The HVAC Service Dispatcher is a vital operational role designed to maximize the efficiency and responsiveness of Flo-Rite Mechanical’s Service department. By managing the real-time logistics of our field technicians, this role ensures that client needs are met promptly while optimizing technician travel time and billable hours. This position serves as the primary communications hub between our customers and our technical team to maintain high service standards and drive profitability.

Scope of Responsibilities:

• Strategic Scheduling & Routing: Analyze daily service calls to identify the most efficient technician assignments based on skill set, location, and urgency.
• Real-Time Logistics Management: Establish and monitor technician progress throughout the day to adjust schedules dynamically, ensuring performance benchmarks for response times are met.
• Process Standardization: Follow and help refine Standard Operating Procedures (SOPs) for call intake and dispatching to ensure team-wide consistency and service excellence.
• Data Integrity & Documentation: Perform data entry and "clean-up" within the dispatch software (BuildOps) to ensure all work orders, customer notes, and site histories are accurate and traceable.
• Operational Reporting: Build and manage daily dispatch logs and status reports to monitor technician utilization and departmental forecasting.
• On-Call Rotation Participation: Actively participate in the after-hours on-call rotation alongside other administrative staff members to ensure 24/7 operational continuity and emergency service support.

Qualifications & Skills:

• Experience: 2+ years of dispatching experience, preferably within the HVAC or mechanical trades industry.
• Technical Proficiency: Proficiency with Microsoft Products and dispatching software. Ability to swiftly achieve mastery in BuildOps to enhance existing scheduling workflows.
• Local Knowledge: Geographical knowledge of the San Antonio, TX metro area and surrounding Texas regions to support efficient routing.
• Soft Skills: Proven ability in cross-functional collaboration and high-pressure stakeholder management, aligning with our TRACI core values.

Alignment with TRACI Core Values:

• Teamwork: Collaborate with technicians and the warehouse team to ensure parts and personnel are aligned for successful job completion.
• Respect: Value the expertise and time of field technicians by providing clear, accurate site information and realistic schedules.
• Accountability: Own the dispatch board and the outcomes of scheduling decisions, focusing on resolving delays proactively.
• Communication: Proactively update customers and leadership on technician status and potential service delays.
• Integrity: Ensure all time-tracking and service reporting is truthful and reflects actual work performed.

Benefits:

• Employer Paid Medical, Dental & Vision Insurance.
• Opportunities for personal/professional growth and development via on the job training and ongoing education.
• 8 company holidays plus Paid Time Off.
• Company uniforms provided.
• 401(k) Program.