Services Technician Sr

Senior Services Technician

Location: This role is fully onsite in our Ft. Worth office.

Hours: 8:30 am- 5 pm

Insight at a Glance

• 14,000+ engaged teammates globally
• #20 on Fortune’s World's Best Workplaces™ list
• $9.2 billion in revenue
• Received 35+ industry and partner awards in the past year
• $1.4M+ total charitable contributions in 2023 by Insight globally

Now is the time to bring your expertise to Insight. We are not just a tech company; we are a people-first company. We believe that by unlocking the power of people and technology, we can accelerate transformation and achieve extraordinary results. As a Fortune 500 Solutions Integrator with deep expertise in cloud, data, AI, cybersecurity, and intelligent edge, we guide organisations through complex digital decisions.

About the role

Position Overview

The Services Technician Sr performs installation, modification, repair, testing and/or servicing on systems and communications equipment, including, but not limited to: hardware and peripherals.

What you’ll do at Insight

• Performs necessary hardware and peripheral repairs. This includes, but is not limited to, identifying the problem and determining the most efficient and cost effective way to resolve the problem, keeping customer downtime to a minimum.
• Installs and tests system hardware. This includes, but is not limited to, setting up the hardware, testing the hardware to make sure it is working, identifying system hardware problems and following any special instructions.
• Perform necessary hardware and peripheral repair, keeping client downtime to a minimum. Identify defective parts and order replacement parts utilizing vendor supplied tools such as web sites, phone support, etc.
• Extensive knowledge of windows operating systems, vendor diagnostics, re-image software such as Ghost, Intune, Virus scan software.
• Minimum of one year hardware troubleshooting experience, which needs to include laptops and desktop for Tier One vendors.
• Should also be familiar with vendor web sites in order to find hardware updates, driver updates, and engineering changes) as well as on multiple Tier One products (IBM, Compaq, HP, Toshiba).
• A+ certification and at least one vendor hardware certification required.

What we’re looking for

• Bachelor's degree (BA/BS) from four-year College or university or 3-4 years related experience and/or training; or equivalent combination of education and experience.
• LANs, WANs, Personal Computers, messaging and server software applications experience required.
• Ability to automate tasks using basic scripting techniques ideal.
• Remotely manage devices to determine user experiences and debug issue, utilizing knowledge base and call script skills required.
• Must be able to work with both ends of basic level testing as well as high level testing and documentation.

• Working knowledge in major desktop operating systems (Windows 2000, Windows NT and Windows XP Workstation).
• Comfort and familiarity with to take units apart and re-assemble required.
• Excellent troubleshooting skills needed.
• Must have the ability to keep current with alternative systems and technology and make technology recommendations to management consistent with the company’s business and systems strategies.

• Bachelor's degree (BA/BS) from four-year College or university or 3-4 years related experience and/or training; or equivalent combination of education and experience.
• LANs, WANs, Personal Computers, messaging and server software applications experience required.
• Cable plants, network services, email, bulletin boards, and CD-ROM libraries needed.
• Ability to automate tasks using basic scripting techniques required.
• Remotely manage devices to determine user experiences and debug issue, utilizing knowledge base and call script skills required.
• Must be able to work with both ends of basic level testing as well as high level testing and

documentation.

• High level of technical proficiency in microcomputer product areas a must.
• Familiarity with large account environments and protocol required.
• Working knowledge in major desktop operating systems (Windows 2000, Windows NT and Windows XP Workstation).
• Comfort and familiarity with to take units apart and re-assemble required.
• Excellent troubleshooting skills needed.
• Must have the ability to keep current with alternative systems and technology and make technology recommendations to management consistent with the company’s business and systems strategies.
• Ability to communicate in and understand English to the extent necessary to fulfill/perform the essential job functions.

What you can expect
We’re legendary for taking care of you, your family and to help you engage with your local community. We want you to enjoy a full, meaningful life and own your career at Insight. Some of our benefits include:

• Access to 11 thriving and diverse Teammate Resource Groups
• Medical benefits- 30 days from hire
• Sick time after 90 days
• Access to 401k

But what really sets us apart are our core values of Hunger, Heart, and Harmony, which guide everything we do, from building relationships with teammates, partners, and clients to making a positive impact in our communities.

Join us today, your AmbITious journey starts here.

Insight is an equal opportunity employer, and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability status, protected veteran status, sexual orientation or any other characteristic protected by law.

When you apply, please tell us the pronouns you use and any reasonable adjustments you may need during the interview process.

Insight does not accept unsolicited resumes from recruiters or employment agencies. Unsolicited resumes will be treated as direct applications from the candidate, and recruiters or agencies who submit candidates for this position without a prior, written vendor agreement will not be eligible for any form of compensation, even if the candidate is hired.